Karan S.

Experience

• 

  Lowe's Companies, Inc.

  Mar 2022 - Sept 2022

  Cashier
• 

  City of Edmonton

  Sept 2022 - Apr 2023

  • Lead a migration project for technical documentations in Remedy Workspace Application. • Prepare detailed technical and procedural documentations specific to Technical Infrastructure Operations.• Analyze current documentations and provided improvements for future versions, providing operational support for different applications. • Apply knowledge in change management principles to ensure smooth transitions and enhance IT operations. • Develop strong stakeholder management skills through effective collaboration and networking. • Track, monitor and present project progress through Google Workspace applications (Docs, Sheets). Show less • Provide in-person, remote and on-call support for a range of technologies including Windows, Android, iOS, audio/video, and basic application functionalities including permission management.• Utilize Remedy ticketing system for streamlined tracking and resolution of technical issues. • Demonstrate effective time management skills to ensure timely resolution of technical issues and enhance customer satisfaction.• Work in a team-environment to prioritize and escalate incidents if required, based on defined procedures. • Convey technical solutions to non-technical users through excellent written and oral communication skills. Show less

  • Business Analyst

    Jan 2023 - Apr 2023

  • Service Desk Analyst

    Sept 2022 - Dec 2022
• 

  Hudson's Bay

  Oct 2023 - Mar 2024

  Seasonal Sales Associate
• 

  Harris Computer

  Aug 2024 - now

  Support Analyst