Dzmitry Sizykh

Experience

• 

  Minsk Linguistic College of Humanaties

  Oct 2013 - Aug 2016

  English Language Teacher
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  Language school Step by Step

  Sept 2016 - Jul 2017

  English Language Teacher
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  Mondrian Doha

  Oct 2017 - Feb 2018

  Telephone operator

  • responding external and internal calls according to the company and courtesy policy;• taking and operating different types of orders (room service, transportation, housekeeping etc);• providing callers with the requested information about the property, transferring calls;• preparing reports and all necessary documentation;• training newcomers.

• 

  Hampton by Hilton Minsk City Centre

  May 2018 - Mar 2019

  Night Auditor

  • check-in / check-out Guests;• making reservations via calls and emails;• payment operations;• night audit: reservations night audit rate check, rate corrections, controlling postings, preparing all the necessary financial documents (rebates, credit limit report);• responding external and internal calls according to the company and courtesy policy;• taking and operating different types of orders (room service, housekeeping, etc);• providing Guests and Visitors with the requested information about the property;• concierge services;• training newcomers; Show less

• 

  Mercure Minsk Old Town

  Mar 2019 - Aug 2019

  Assistant Front Office Manager

  • helping Front Office Manager in coordinating and managing the team;• performing administrative tasks, coordination with other departments (finance, housekeeping, reservations, sales, HR);• assist employees in improving their professional skills;• maintain appropriate standards of conduct, hygiene, uniform and posture of the Front Office Team;• developing excellent relations with Guests during their stay;• analyzing Guest experiences via reviews and TrustYou surveys;• ensuring that Guest documentation is available and up-to-date;• handling Guests’ complaints that cannot be solved by the receptionists;• supervising Guest welcoming operations and room sales;• approving upgrades and special treatments;• preparing of efficient work schedule for Front Office staff taking into consideration occupancy forecast (arrivals and departures);• establishing business relations with (taxi service, souvenir goods, polygraphs); • inspect cleanliness of the lobby, reception and cashier’s desk and randomly VIP rooms prior arrival• perform any other task assigned based on the hotel needs or requirements• ensuring that internal procedures are applied on a daily basis Show less

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  Rixos Borovoe

  Dec 2019 - Nov 2024

  - Developing and implementing quality assurance processes, focusing on continuous improvement at the property level- Championing the quality function (Successful 5* Hotel certification, HACCP implementation, LQA Audit pass 6% above the target etc)- Conducting, designing and developing training programs (More than 1800 man training hours conducted)- Fostering positive working environment and corporate culture- Regularly interface with guests to obtain feedback; review guest feedback with leadership team at Quality Meetings (Trust You performance increased for 4.6%)- Working with educational establishments to provide students with the opportunity of having internship in Rixos Borovoe (more than 120 interns) Show less - Ensuring proper hotel operations, coordination of hoteldepartments' work throughout the working day- Resolving conflict situations with guests- Monitoring the work for efficient and courteous guest service,creating comfortable conditions for them in accordance with theservice standards- Reporting to the General Manager and the leadership team incase of any incidents, emergencies etc- Preparation of all necessary documentation after each shift- Training new team members- Closing financial business day buy conducting night audit Show less - Ensuring proper hotel operations, coordination of hoteldepartments' work throughout the working day- Resolving conflict situations with guests- Monitoring the work for efficient and courteous guest service,creating comfortable conditions for them in accordance with theservice standards- Reporting to the General Manager and the leadership team incase of any incidents, emergencies etc- Preparation of all necessary documentation after each shift- Training new team members- Closing financial business day buy conducting night audit Show less

  • Training And Quality Assurance Manager

    Nov 2022 - Nov 2024

  • Duty manager (day time)

    Aug 2021 - Nov 2022

  • Night Manager

    Dec 2019 - Aug 2021