Monika Sitarska-Buba

Experience

• 

  Tequila Mobile S.A.

  Sept 2010 - Dec 2014

  • App Analytics Manager

    Jan 2013 - Dec 2014

  • Product Delivery Manager

    Sept 2010 - Dec 2012
• 

  Unit4

  Jan 2015 - Mar 2015

  Business Analyst
• 

  IBM

  Mar 2015 - Oct 2022

  • Delivery Partner Executive

    Feb 2018 - Oct 2022

  • Service Lead

    Mar 2015 - Jan 2018
• 

  Kyndryl

  Sept 2022 - now

  As the leader of employee digital services (EDS) offering in Kyndryl, I oversee a team that uses AI and human intelligence to design personalized and proactive solutions for workplace challenges, including IT support. We do understand importance of live support, therefore our agents are trained to solve all challenges.We offer human-like conversations with intelligent virtual assistants, self-help, automation, self-healing and analytics to improve employee satisfaction and performance. My role is to create employee-centered experience by delivering orchestrated services, meaningful knowledge and automated-omnichannel support through seamless and consistent collective touchpoints.

  • Associate Director, Offering Management

    Apr 2024 - now

  • Experience Collective Manager

    Sept 2022 - Mar 2024