Ryan Rusian

Experience

• 

  WIS International

  Aug 2017 - Aug 2018

  Inventory Supervisor

  With WIS, I led inventory events for the following retailers: Publix, Hugo Boss, Claire's, Saint Laurent, Victoria's Secret, Charming Charlie. I did a lot of traveling all around the Central Florida area. It was a lot more fun than you'd think!• Directed teams of Inventory Associates to efficiently conduct product inventories• Trained, coached, and supported Inventory Associates• Maintained communication with and addressed concerns of customer stakeholders • Worked with store leadership to audit and correct inventory discrepancies• Maintained communication with management on inventory progress• Adapted inventory strategy to respond to unexpected changes in team manpower, equipment, and technical support Show less

• 

  Florida Interactive Entertainment Academy

  Nov 2018 - Dec 2019

  Ruff Waters is a completed demo for a "couch co-op" party game. Three players take control of sailor cats, working together to operate a steam-powered paddleboat to collect treasure... All while avoiding a fourth player, who takes control of the dreaded doberfinn shark in an attempt to capsize them.• Worked alongside programming, art, and project leadership to facilitate meetings, monitor progress, and support team members in their work• Designed, iterated on, and tested the core gameplay mechanics of an asymmetrical multiplayer party game• Authored and maintained design documentation throughout the game’s development cycle• Authored and maintained a team business plan• Managed public playtesting events, recorded player feedback, and conducted quality assurance testing• Delivered milestone presentations to key stakeholders Show less Malediction is a single-player, puzzle-platforming game. Players take control of Morgan, an outcast wizard who has been experimenting with clone magic. When his clones break free and start wreaking havoc on the city, it falls to Morgan to clean up his mess.This game is available for free on Steam.• Wrote and edited dialogue for the main player-character, deuteragonist, and NPC enemies• Collaborated with team leadership to conceptualized and establish the identities of their main character and deuteragonist• Authored and maintained narrative documentation to remain current as characters were further developed• Managed writing changes based on audience feedback, game limitations, and narrative need Show less In Harmony is a single-player, puzzle-platforming game. Players lead Diah through the mysterious proving grounds, seeking to uncover what became of her missing master.• Led the narrative direction of a puzzle platforming game, developing the game's story, tone, theme, and content alongside a multidisciplinary team• Authored and maintained narrative documentation, including a full "story bible"• Wrote and edited dialogue for the main player-character and NPCs• Monitored playtesting events, recorded player feedback, and engaged in quality assurance testing• Authored level design concepts, implemented "white box" levels, provided set dressing for completed levels Show less

  • Design Lead (Plank-Walker Productions)

    Aug 2019 - Dec 2019

  • Narrative Designer (Desert Beagle)

    Jan 2019 - Aug 2019

  • Narrative Designer (Studio Scrapbot)

    Jan 2019 - Aug 2019

  • Writer (Big Duck Energy)

    Jan 2019 - Aug 2019

  • Narrative Design Lead (Trust the Process)

    Nov 2018 - Aug 2019
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  DialAmerica

  Jul 2020 - Jul 2022

  • Processed insurance applications for HealthFirst Medicare Advantage plans• Answered general inquiries, redirected calls, and provided as-need support for a variety of insurance-related issues• Tracked and updated customer information through Salesforce • Assisted customers in signing up for both personal and business cards over the phone• Provided expert customer service in answering any questions, comments, or concerns• Maintained comprehensive knowledge of branded US Bank Credit Cards, including: Fidelity, AAA, Harley Davidson, and Kroger's.

  • Licensed Insurance Agent

    Jul 2021 - Jul 2022

  • Customer Service Representative

    Jul 2020 - Jul 2021
• 

  SciPlay

  Jul 2022 - Feb 2024

  The core of this role was the management of Jackpot Party Social Casino's social media presence. Over time, I assumed a number of miscellaneous responsibilities which required close collaboration with the monetization and configuration teams.My responsibilities included:• Writing, editing, and scheduling promotional content on Facebook, Twitter, and Instagram• Writing, editing, and scheduling miscellaneous copy for push notifications, email , and in-app events• Working with a dedicated marketing artist to produce image assets for each post• Writing and maintaining documentation for internal processes and tools• Developing social media promotions to support seasonal/limited-time in-game content• Responding to player questions and complaints on social media and on App Store/Google Play reviews• Composing narrative "character profiles" for All-Star characters unlockable through in-game activitiesI also supported the 88 Fortunes team. My responsibilities there included:• Writing and editing in-game microcopy to explain features, events, updates, and notifications in collaboration with content designers• Writing and editing social media posts, push notifications, email copy, and in-app event cards• Responding to player questions and complaints on App Store/Google Play reviews Show less While working on MONOPOLY Slots, I collaborated with a large, multi-disciplinary team to execute a demanding LiveOps schedule and guarantee a satisfying gameplay experience for players. I was also responsible for updating, editing, and writing a number of narrative quests, including the entirety of World 9.Additional accomplishments include:• Outlining, writing, editing, and implementing 15+ in-game quests• Configuring in-game events (including sales, seasonal quests, special events)• Tracking and reporting configuration progress to key stakeholders• Correcting errors in configuration as identified by the quality assurance team• Creating and maintaining technical documentation explaining the use of the game's proprietary tool Show less

  • Marketing Specialist, Copywriter

    Jan 2023 - Feb 2024

  • Live Ops Associate

    Jul 2022 - Feb 2023
• 

  Ferguson

  Jul 2024 - now

  Sales Coordinator

  • Supported prompt, professional customer service to internal and external customers, including quoting, order entry, contract review, and contract management• Executed contract review activities, provided price quotations and special pricing, investigated price discrepancies, and addressed customer issues• Processed customer orders