Peter Malose Shikoane

Experience

• 

  Department of Finance

  Feb 2011 - Sept 2011

  IT Technician (Intern)

  Analyze ICT connectivityProvide technical support and maintain LAN/WANAssist help desk with end user inquiries and complaintsTesting of networks, Installing printer and computersImaging, computer health checksInstalling software, set up new user, releasing testing and configurationManagement of the definitive hardware store (DHS)

• 

  Department Of Education

  Mar 2013 - Apr 2014

  IT Support Technician

  Ensure Email and internet configuration Install and configure desktop and notebook computers Install and Configuration of Printers Testing of hardware and software application Troubleshoot hardware and software problems Monitor the ICT connectivity environment and resolve LAN and WAN connectivity issues Attend to problems / faults as per customer’s request Providing weekly IT report data on general statistics and problems in the regionProviding users with necessary knowledge to operate hardware and softwareAccess and update the status of calls on the UNICENTRE (call logging system) Inform ICT asset audit and update asset register Show less

• 

  Gijima Technology People

  Apr 2014 - Apr 2022

  Ensure that logged calls are acknowledged, update and resolved within agreed Service Level AgreementHardware and software maintenance for Sanlam, Home Affairs, SBV, and Total Garage.Install, repair and maintain FNB and Standard Bank merchant service device.Train FNB and Standard Bank client about the point of sale functionality.Install, repair and maintain Touchside POS Ensuring that logged calls are acknowledged, updated and resolved within agreed Service Level Agreement.Updating calls status on ResolveIT.Provide IT Support to Sanparks users.Compiling the weekly.Support FNB point of sale devices Support Standard Bank point of sale devices FNB Speed point supportEnsuring that logged calls are acknowledged, updated and resolved within the service level agreement Installation & de-installation of speed point Training merchant about the speed point functionalityRepairing, maintaining and upgrading of speed pointsTaking care of company properties assigned to me Auditing of speed point

  • Field Services Engineer II

    Jan 2019 - Apr 2022

  • System Engineer II

    Jun 2016 - Dec 2018

  • Field Service Engineer

    Apr 2014 - May 2016
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  Stowe Holdings

  Apr 2022 - now

  Satellite Technician