James Pugh

Experience

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  United States Air Force

  Jan 2002 - Jan 2004

  Network Control Analyst

  Assisted 25+ customers per day with trouble shooting and resolving all computer related issues. Utilized Watchdog and HP Openview to monitor health of the network.Performed installation, configuration, upgrades, and conversions of desktop applications such as: Microsoft Office Suite, AR System User/Remedy, PureEdge, Adobe, and ActivCard Gold software. Provided first and second-level support for 20K+ customers in a LAN/WAN environment on Eglin AFB/Duke Field.Utilized Active Directory and Exchange to create new user accounts on classified and unclassified domains. Show less

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  United States Air Force Boundary Protection

  Jan 2004 - Jan 2006

  Supervisor

  Maintained Base Firewalls to include all incoming and outgoing network trafficmaintained Internet Information Services (IIS) Web Server to hold backup logs for Base Proxy Server Monitored active Security Logs to detect/contain attempted intrusions on the base network with Sidewinder FirewallsProvided web security through the use and monitoring of the base proxy servers “bluecoat”Worked with base ISSO’s to coordinate TCNO compliance and reach deadlines set forth by the NOSCUsed Internet Security Scanner (ISS) to detect vulnerabilities and coordinate patching with base CSA’sTroubleshot and resolved network connectivity issues with multiple off-site agencies Show less

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  United States Air Force

  Jan 2006 - Jan 2009

  Enterprise Support/System Administration Supervisor

  Supervised 6 technicians; responsible for writing performance evaluations and ensuring timely work completion. Conducted technical and diagnostic assessments for customers to determine or resolve problems in areas of: Workstation configuration, Exchange mailbox configuration, Printer setup, Software configuration.Configured and managed access to resources and administered users and groups in Windows 2003 mixed Environment by utilizing Active Directory and Microsoft Exchange Administrator.Administered Eglin’s print servers in addition to creating 300+ new print queues while maintaining existing queues on the network.Conducted Exchange mailbox and File server restores using Backup, Archive and Restore tool on daily basis.Scheduled and monitored nightly backups to ensure data availability on File and Exchange servers.Utilized VERITAS Clustering tools to perform node failovers on 100+ servers on both classified and unclassified networks across the AFMC command optimizing the million dollar infrastructure and ensuring that it remained operational to effectively support critical war-time missions.Performed Desktop and Laptop support/configuration for all base mission critical personnel as well as all military Generals/High Ranking Officials visiting Eglin on official business.Managed DHCP (Dynamic Host Client Protocol) server for 20K plus customers. Show less

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  TYBRIN

  Jan 2009 - Sept 2012

  Information Assurance Officer/Functional System Administrator

  As an IAO, I am continually working Directly with OSI Program Security Officers to ensure that all Network connections and nodes are Certified and Accredited in accordance with specific JAFAN 6/3 Protection layers (PL).Install and maintain multiple PL II networks and well as work with PLIII networking infrastructure.Ensure all data was maintained with proper labeling and security, and data spills were prevented as much as possible. In the event of a data spill I was able to react quickly to ensure all information was recovered/sanitized and work could continue with minor impact to the missions.Perform Multiple Certification and Accreditations (C&A’s) on classified systems to meet JFAN PL standards. Work with Contracting and Finance officers to procure new equipment while trying to keep within budget.Responsible for upgrading and maintaining a classified network to include E-mail servers, Data servers, Domain controllers, and all related servers needed to assist the customers in completing the mission.Created/maintained Virtual servers using Citrix Server software and Dell Powervault data storage units.Maintained unclassified computers for office of 40 customers. Insured all computers in compliance with AF standards.Support of test missions down range to ensure all computer related issues were attended to before causing testing mission stoppages and money loss Setup/use of Phantom and Photon High speed cameras during testing and test missions. Downloading the camera’s classified Data and ensuring the security of the data as well as converting the data for use by test engineers. Show less

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  BRC

  Sept 2012 - Apr 2023

  Cyber Security

  Cyber security test engineer, penetration tester. ACAS and STIG compliance testing. Diacap to RMF transition assistance. Penetration testing with Kali.

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  Booz Allen Hamilton

  Apr 2023 - now

  Cyber lead, CISSP, OSCE, OSCP, CEH, LPI