Amit Lopes

Experience

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  Tata Consultancy Services

  Jul 2004 - Oct 2007

  Senior Executive

   Member of pilot process of Thomas Cook Ltd. UK team set up in Mumbai Ticketing for Thomas Cook Leisure shops across UK  Queue management

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  Thomas Cook India Limited

  Nov 2007 - Apr 2013

  Manager Operations

  Started as a ticketing executive in 2007 handling travel arrangements for major clients like Reliance Industries Limited, Oracle, Cipla etc and elevated to the level of Manager Operations in 2012 managing centralized teams like LCC desk, Student desk and tech support team for newly launched SBT tool. Reporting to the Associate Vice President of Mumbai region. - Migrated LCC desk operations from Delhi to Mumbai and kick started a month before the deadline- Sourced and hired staff suitable for the job by visiting institutes and learning centers- Formulated SOPs for easy use of the team members- Liaising with accounts team for daily balance refill in LCC log ins to maintain smooth flow of Pan India operations- Constant communication with finance head and CFO presenting them the fund utilization in all LCC log ins against the deposits done- Sharing monthly MIS with Pan India corporate travel heads displaying end to end functioning of the LCC desk highlighting revenues, airline sales and achievements of the previous month- Formed an inhouse team and kick-started student ticketing desk- Defined processes at the desk in terms of quoting fares, ticketing and payment collections- Personally visited students travelling in groups and made them aware of the travel rules and regulations pertaining to the country of their travel- Assisted students with Forex & hotel requirements thus enabling cross selling of TCIL products- Led a 2-member team to manage back-end issues of the newly launched SBT tool- Liaising with internal tech team and the end user for hassle free use of the product- Was part of the ticketing teams managing corporate travel arrangements of Reliance Industries, implant staff at Oracle and group ticketing for Cipla Ltd Show less

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  UNIGLOBE Mod Travel

  May 2013 - Jul 2014

  Operations Manager

  Onsite manager for travel operations of all implant locations in Mumbai like Eclerx Services Ltd, Glenmark Pharmaceuticals, Khaitan & co etc. As a face of the company, I was responsible for overseeing client relations and cross selling non air products - Achieved annual business volume between INR 70-80 Cr- Achieved 8-10% year on year growth- Organic growth of the business through cross selling and vendor relations- Facilitated tie up between company and non-air (hotel, car, insurance) vendors- Assisted clients with corporate deals with various domestic and international airlines- Directly responsible for travel of MD, CEO and other senior management- Escalation management with RCAs (whenever required) with resolutions to avoid repetitive errors - Quarterly / half yearly Business reviews- Analyzed reports showing travel trends, costs and policy compliance resulting in cost saving- Single point of contact for new technology implementation- Assisting credit & collection teams in order to monitor DSO regularly- Finalise SOPs for easy execution by the operations team Show less

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  Loylty Rewardz Mngt Pvt Ltd

  Jul 2014 - Dec 2014

  Operations Manager

   Managed back office operations for air bookings done using reward points of different bank card users Monthly MIS for banks detailing their card spends Managed a team dealing with managing reward programs of different banks

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  UNIGLOBE Mod Travels Pvt Ltd

  Jan 2015 - Mar 2018

  Senior Manager

  Onsite manager for travel operations of all implant locations in Mumbai like Eclerx Services Ltd, Glenmark Pharmaceuticals, Khaitan & co etc. As a face of the company, I was responsible for overseeing client relations and cross selling non air products - Achieved annual business volume between INR 70-80 Cr- Achieved 8-10% year on year growth- Organic growth of the business through cross selling and vendor relations- Facilitated tie up between company and non-air (hotel, car, insurance) vendors- Assisted clients with corporate deals with various domestic and international airlines- Directly responsible for travel of MD, CEO and other senior management- Escalation management with RCAs (whenever required) with resolutions to avoid repetitive errors - Quarterly / half yearly Business reviews- Analyzed reports showing travel trends, costs and policy compliance resulting in cost saving- Single point of contact for new technology implementation- Assisting credit & collection teams in order to monitor DSO regularly- Finalise SOPs for easy execution by the operations team Show less

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  Thomas Cook India Limited

  Mar 2018 - May 2020

  Senior Operations Manager

  Business head at TC Travel Services Limited Mumbai, overseeing operations, client relations, finance, accounts and credit control. I was directly responsible for systematic travel arrangements for clients like Tata Trusts, Tata AIG, Tata Sons, Tata Chemicals and other Tata group companies along with NPCI, Nayara Energy, ICICI Prudential etc. - Achieved annual business volume between INR 80-90cr- Achieved 12-15% year on year growth- Maintain healthy P&L for the organization by finalizing business favorable commercials- Liaise effectively with the credit control team and monitor DSO regularly- Promoted travel programs to ensure employee’s understanding of policies and procedures resulting in an 12-15% increase in compliance towards preferred air and non-air partners- Spearheaded migration and effective implementation of Thomas Cook systems without any major impact on daily operations- Quarterly / half yearly Business reviews with clients- Communicating to the clients about new products & services of Thomas Cook India Limited- Analyzed reports showing travel trends, costs and policy compliance resulting in cost saving- Organic growth of the business through cross selling and vendor relations- Create and execute Business Continuity Plan- New client acquisition through direct and indirect references- Implemented revenue generation channels in the team without adding new resources- Focus on individual and team growth through daily briefings, encouraging staff interaction with senior management and client visits Show less

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  SOTC Travel Ltd.

  Mar 2022 - Jul 2022

  Senior Implementation Manager

  Part of nation-wide team that spearheaded the implementation of account set up, system and team formulation post acquiring a new client. Reporting to the Vice President, I was directly responsible for the new technology implementation as per client’s requirements- Coordination between various departments of SOTC i.e. IT, technical support, finance, legal etc to assimilate the customer requirements smoothly and design a set up (online / offline) for Go Live- Prepare and maintain documents such as scope of work, SOPs for operations and accounts team- Maintain a project plan with precise deadlines for completion of each phase of the implementation- Map client’s travel policies in the system- System integration of vendors Zillious and Eva with the Customer- Coordination & set up of expense management tools such as Zillious & Happay- Completion of various UATs before final product rollout- Liaising with the dedicated client managers within the organization to allocate resources in a way that supports organisation’s goals and objectives - Arrange product demo for the client, conduct training for the new staff before implementing the Online Booking Tool and Self Booking Tool- Conduct training for the customers before product Go Live- Provide on-site support during product installation and post implementation support to the customer Show less

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  Yatra for Business

  Jul 2024 - now

  Senior Manager Client Management