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Henok W.

Henok W.

Emergency Department Operations Support

Followers of Henok W.427 followers
location of Henok W.Boston, Massachusetts, USA

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  • Timeline

  • About me

    Data Analyst│ Data visualization │ Salesforce | SQL | Healthcare | building materials | Financial services

  • Education

    • University of Massachusetts Boston

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      Bachelor's degree Management Information Systems 3.2

      Focused on ho to integrating information technology and in organizational processes to meet the needs of businesses and other enterprises.

    • Quincy College

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      Business Administration BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES Associate Degree

      Learned business fundamentals and gain an understanding of business application in real-world work environments. I studied how companies operate and I was able to develop skills in communication and basic business decision-making.

  • Experience

    • Mass General Hospital

      Feb 2011 - Aug 2013
      Emergency Department Operations Support

      • Ordered and registered new supplies for Emergency Dept. by creating new tables using SQL queries • Organized and provided patient care supplies during Emergency procedures • Check and test Equipment’s in each Emergency bay to prepare for any incoming Emergency patient • Audited supplies and maintained hazardous materials to better patient safety protocols • Facilitated patient transport from ED to other parts of the hospital

    • Granite Telecommunications

      Jan 2013 - Aug 2016
      System Network Analyst Level II

      •Repaired customer-impacting data issues on WAN technologies including DSL, cable, T1, andFiber•Provided timely updates on repair status to customers and account managers•Escalated chronic, complex, or critical repairs as appropriate •Programmed and configured modem and routers for businesses. •Create regular outage post mortem report for management

    • Verizon

      Sept 2016 - Jan 2017
      Client Support Analyst

      •Troubleshoot analyzed and resolved customers “Fleet Work” software problems•Coordinated Training and integrations for new SAAS users•Maintaining the performance of servers using different tools•Worked with App support team to enhance customer experience•Efficiently received, evaluated, processed and appropriately documented casesPerforms routine Salesforce data management/cleanup tasks•Install and upgrade client servers as needed  Accomplishment: Multiple recognitions for resolving the greatest number of customer cases by quarter Vis mindre

    • Revenera

      Nov 2017 - Jun 2020
      Data Analyst

      •Build various reports, dashboards, data alerts, and customizations using Tableau and salesforce •Created and maintained dashboards tracking KPIs using salesforce.com •Building Indexes, triggers, and stored procedures on frequently used DBs and Tables using MSSQL •Write Ad-hoc quires to pull data from data sources•Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting•Facilitating the development and evolution of best practices, dashboards, and presentation materials to support client data review efforts in salesforce•Directly interface with clients to perform dashboard reviews, discuss data findings and assist in technical issues  Accomplishment: Created actionable leads that generated over half a million dollars for clients in two years. Vis mindre

    • National Grid

      Jan 2020 - Aug 2023
      Reporting Analyst for Customer Energy Integration

      • Run multiple weekly and monthly reports for National Grid solar installation projects for CEI teams using salesforce and excel.• Provide ad-Hoc reports, KPI’s and standard validation reports using salesforce and excel• build yearly regulatory reports for the state of Massachusetts, Rhode Island and New York per regulatory requests. • Assist leadership in the development and coordination of monthly forecasts and supporting financial analysis for the business.

    • A. O. Smith Corporation

      Jan 2023 - Nov 2024
      Data Analyst

      Lead data cleanup and maintenance effort to ensure company products are easily accessible for consumers and manufacturers on company websites.

    • Colony Hardware

      Jan 2024 - now
      Data Analyst

      Data Analyst with expertise in transforming complex datasets into actionable insights, specializing in data mapping and process optimization. Skilled in translating business needs into data-driven solutions, with a focus on enhancing decision-making and operational efficiency. Passionate about leveraging analytical skills to drive impactful results.

  • Licenses & Certifications