Deep Enrich
Gauri J.
Process Associate
2000 followers
Reading, England, United Kingdom
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About me
Program Manager at Orange Business
Education
University of Mumbai
2012 - 2016Bachelor of Engineering (BE) Electrical, Electronic and Communications Engineering Technology
Leeds University Business School
2022 - 2023Master of Business Administration - MBARecipient of MBA Excellence Scholarship
Experience
GEP Worldwide
Dec 2016 - May 2017Process Associate
Orange Business
Jun 2017 - Jul 2022Customer Service Manager- Network Operations
May 2021 - Jul 2022Release and Deployment Manager
Sept 2019 - Apr 2021Customer Inventory Manager
Sept 2018 - Aug 2019Customer Inventory Manager Analyst
Jun 2017 - Sept 2018
Orange Business
May 2023 - nowResearch Subject : Customer ExperienceTitle of DissertationFrom Feedback to Fidelity: A Strategic Approach to augmenting NPS at Orange Business
Program Manager
Jan 2025 - nowSenior Manager - Customer Contract
Nov 2023 - Jan 2025Associate - Customer Contract
May 2023 - Oct 2023
Licenses & Certifications
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeITIL® Intermediate Certificate in IT Service Strategy
AXELOS Global Best PracticeITIL Continual Service Improvement (ITIL-CSI)
AXELOS Global Best PracticeSept 2020ITIL® Intermediate Certificate in IT Service Operation
AXELOS Global Best PracticeITIL Service Transition (ITIL-ST)
AXELOS Global Best PracticeMar 2021
Cisco Customer Success Manager Specialist
CiscoJul 2024ITIL Service Design (ITIL-SD)
AXELOS Global Best PracticeApr 2021
Languages
- enEnglish
- hiHindi
- maMarathi
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