Tuan Vo

Tuan Vo

Cash Office Associate

Followers of Tuan Vo310 followers
location of Tuan VoSan Francisco Bay Area

Connect with Tuan Vo to Send Message

Connect

Connect with Tuan Vo to Send Message

Connect
  • Timeline

  • About me

    Spoton Technical Support Representative / File Build Agent

  • Education

    • Hoa Sen University (Not for Profit)

      2007 - 2011
      Bachelor of Business Administration - BBA Business/Commerce, General
  • Experience

    • Tourneau|Bucherer

      Jan 2019 - Jan 2020
      Cash Office Associate

      Organized and prepared the new flagship store sales support process, achieving an average above 95% corporate monthly audit score.Conducted audits and reviewed previous store archives and storage within tight deadlines.Balanced registers and reported daily transactions to management.Assisted sales associates with online order systems, credit card applications, and merchandise availability requests.

    • Citi

      Sept 2020 - Apr 2021
      Bank Teller

      Adhered to banking policy while independently assisting clients (including cash withdrawal, deposit, transfer, and foreign currency exchange) with up to $50,000 transactionUtilized Salesforce to research customer data to upsell financial products and servicesAssisted in ordering, receiving, verifying, and distributing cash

    • Climb Hire

      Sept 2020 - Apr 2021
      Salesforce Administrator Trainee at Climb Hire

      Over 250 hours of virtual training focused on the Salesforce Administrator CertificationUtilized cloud platforms such as Slack, Zoom, and Google Workspace to coordinate meeting and eventswith other trainees and volunteers dailyDeveloped communication and soft skill with professionals in the tech industry through volunteer eventsSelected from 1600 candidates for a cohort of 160

    • SpotOn

      Dec 2021 - now
      File Build Agent II

      Resolving tickets involving technical and compliance issues (up to 400 per month)Proofreading and submitting orders from agents and merchantsConducting training, shadowing, and assisting new team members Assisting with answering high volume phone calls (achieved an average 95% audit score), collaborating with other departments to ensure merchants' and agents requests fulfilled

  • Licenses & Certifications

    • Climbhire Salesforce Administration Cohort

      Climb Hire
      Mar 2021
      View certificate certificate
    • Salesforce Certified Administrator (SCA)

      Salesforce
      Mar 2021