Experience

• 

  Union city city hall

  Jun 2003 - Jun 2004

  Intern

  Answered phones and directed calls to appropriate department.Entered phone messages into database.Processed correspondence and mailings.Filed contracts and purchase orders.Sorted mail.

• 

  Bloomingdale's

  Nov 2005 - Jan 2006

  Sales associate

  Organized and merchandised sales floor.Encouraged customers to sign up for Charge Card.Assisted customers on sales floor.

• 

  The donna karan company, llc.

  Apr 2006 - Jun 2007

  Cashier

  Trained and directed new employees (cashiers).Retrieved and recorded customer information for database.Assisted managers with tracking sales productivity on spreadsheet on a weekly basis.Processed phone orders and charge send sales.

• 

  Calypso st. barth

  Sept 2007 - Nov 2009

  Keyholder

  Analyzed sales goals on a daily basis.Supervised employees and trained new employees.Developed and maintained jewelry product knowledge book.Audited and maintained presentable sales floor.Trained new employees.Processed transfers and phone orders. Shipped merchandise to customers.

• 

  Internship victoria’s secret direct

  Jan 2009 - May 2009

  Merchandising intern, pink

  Tracked and organized photo shoot samples.Completed and submitted publishing deliverables.Updated and maintained creative folder layouts for publishing.Analyzed weekly sales figures.

• 

  Wells fargo bank

  Nov 2009 - Sept 2011

  Customer sales & service representative

  Solicited new accounts and cross sold products and services.Assisted customers with account servicing and maintenance to meet customer needs.Identified and made sales referrals by interacting with customers and establishing rapport.Provided support to bankers and management.Processed customer transactions.

• 

  Papyrus (schurman retail group)

  Sept 2011 - May 2013

  Assistant manager

  Maximized sales and increased AIT through strong sales floor presence and providing customers with an exceptional shopping experience.Supervised store associates while training and developing new associates Maintained presentable sales floor by following company visual standards.Assisted store manager with operational tasks (auditing Receiving and Daily paperwork.)Assisted store manager in Event Planning and Execution at Store Level.Building Client Base and Customer relationships through Customer Service.Assisted new and existing customers with Custom Printing needs. Show less

• 

  Steve madden

  May 2013 - Sept 2015

  Sales coordinator (customer service)

  Manage customer orders from entry to shipment for department stores.Coordinate delivery of goods based on production schedules.Run and analyze open order reports to ensure customer order fulfillment.Resolve order issues, back orders, product information inquiries and sample requests.Assist account executives with showroom set up and attend market appointments.Analyze daily EDI orders and communicate with buyers for revisions.

• 

  Vcny home - victoria classics

  Sept 2015 - Aug 2021

  Account manager

  Walmart.com item set up and maintenance.Launch BazaarVoice campaigns prior to new product launch to gather customer reviews.Audit ecommerce content and troubleshoot product and site issues.Conduct weekly content review and update to increase Content Quality Score.Strategic assortment and inventory management .Upload and maintain product images on product page.Supported VP of Off Price Sales on all Off Price Retail accounts.Supported VP of International Sales on Walmart International accounts and Mexico retailers.Item Set up, maintenance and purchase order creation in AMT.Coordinate technical spec review meetings with Merchandising and Sourcing.Work directly with customers to gain insight and identify sales opportunities.Act as the point person and liaison for all customer accounts.Manage daily internal communication with cross functional partners.Market Week preparation, including but not limited to, setting up meetings with accounts and getting product ready to show case.Gather, send and monitor pre-production/production samples.Create purchase orders and follow up with shipment and delivery.Follow up on sample requests, orders and shipments. Show less

• 

  Horizon group usa

  Aug 2021 - now

  Sales manager

  Cultivate and maintain long-term, volume-yielding business relationships with all assigned retail accounts. Identify growth opportunities within the assigned channels of distribution to grow base of account and business volume.Operate as the lead point of contact for all business matters for customers and outside sales reps; working with all cross-functional team leads in operations and merchandisingHelp develop and lead implementation of strategic sales plans for assigned account base.Analyze monthly/quarterly sales by retailer and report business results.Provide timely feedback from customers in order to assess needs for existing product updates and identify new opportunities.Summarize key retailer POS data to share with merchandising and sales leaders, to yield productive assortment growth strategy decisions.Align with Planning on inventory commitments and retailer forecasts .Prepare and organize sales decks, presentations and sales collateral Navigate retailer portals for item set up and quote submission. Maintain account program listing, item listing ,and master price list. Show less