Experience

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  Subway

  Jul 2014 - Jun 2017

  Sandwich artist
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  University of kentucky

  Aug 2016 - May 2019

  - Cleaned research data by correcting errors, misspellings, and incorrectly entered data for 2 longitudinal studies focusing on Clinical Psychology.- Analyzed data inconsistencies, identifying root cause to ensure accurate information was collected and presented to psychology journals. - Engaged students in college life by planning, promoting, and executing residence hall and campus events while adhering to a set budget.- Created and distributed marketing materials for events including social media accounts, social media posts, and flyers.- Ensured the safety and security of 800+ students by working at the front desk and took part in interviews and training processes for resident advisor candidates.

  • Research Assistant

    Aug 2018 - May 2019

  • Resident Advisor

    Aug 2016 - May 2019
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  The tjx companies, inc.

  Jul 2017 - Aug 2019

  Sales associate

  - Created eye catching displays to draw in customers with a safe, clean, accessible, and visually appealing shopping experience.- Actively maintained products’ price integrity to minimize shrinkage and assisted with inventory markdowns.

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  Jesse g. harris psychological services center

  Aug 2018 - Dec 2018

  Clinic assistant

  - Proofread research data correcting errors for longitudinal studies to ensure accurate information was collected and presented to psychology journals.- Analyzed data inconsistencies to identify root cause.- Typed, filed, and scanned documents into research software.

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  The walt disney company

  Aug 2019 - Mar 2020

  Walt disney world cast member- merchandise

  - Managed store inventory to meet customer demand for popular products with an average of 100 products tracked per month.Increased sales of merchandise in the parks resulting in revenue growth.- Prepared park for media days and VIP guests with an attendance of 500.

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  Nordstrom trunk club

  Apr 2021 - Oct 2022

  Customer care specialist

  - Digitally curated style boxes for customers using sales data and their previous purchases with the goal of exceeding KPI targets for 50+ customers.- Created a helpful visualization of most common technical problems and solutions, shared across the Customer Care team, reaching 200 team members.- Resolved customer concerns through multiple digital avenues while maintaining 94% quality metrics, above 90% schedule adherence and handle time.- Worked closely with Data Teams, resulting in the resolution of 100+ customer inquiries with clear and concise results. Show less

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  Keiser university

  Oct 2022 - Oct 2023

  Admissions counselor

  - Exceeded monthly gross and net enrollment budgets by converting leads into active students, resulting in a 15% increase in student enrollment.- Formulated and analyzed text/email campaigns, determining a 20% success rate in initiating the application process, by tracking responses and conversions.- Managed database of 400+ leads including personal information of prospective students and where they are in the recruitment process.- Presented student progress and next steps weekly to team members, admissions directors, and adjacent department directors.- Analyzed and reported on recruitment KPI’s using PowerBI. Show less

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  Pultegroup

  Jun 2024 - now

  Marketing coordinator