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Muhammad Arqum Arshad

Muhammad Arqum Arshad

Team Leader/Customer Experience Management

Followers of Muhammad Arqum Arshad565 followers
location of Muhammad Arqum ArshadIslāmābād, Pakistan

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  • Timeline

  • About me

    PMP®|ITIL4 |Sr. Managing Consultant | Telecom BSS/OSS Quality Assurance expert with experience in the Middle East & Asia. Focused on Digital Transformation, driving QA strategies to enhance performance & support change.

  • Education

    • Scholars College

      1996 - 1998
      Intermediate of Science Pre-Engineering B

    • University of the Punjab, Lahore

      2002 - 2004
      Bachelors of Arts (BA) Journalism, Punjabi B

    • University of Management and Technology - UMT

      1999 - 2004
      Bachelor of Science (BS) Computer Science B

    • Cosmos Public School, Lahor

      1992 - 1996

    • University of Management and Technology - UMT

      2005 - 2008
      Master in Business Administration (MBA) Marketing A

  • Experience

    • Jazz [Previously known as Mobilink]

      Dec 2005 - Feb 2010
      Team Leader/Customer Experience Management

    • Jazz

      Feb 2011 - Dec 2019

      • Sr Business Analyst – BSS Solution Delivery

        Dec 2015 - Dec 2019

      • Enterprise Integration Business Analyst (Planning & Product Development)

        Feb 2011 - Dec 2015

    • Qvantel

      Dec 2019 - Feb 2021
      Solution Architect - IT Business Support Systems (BSS)

      Solution Architect, Jazz Telecom, Pakistan [Digital Transformation Project]

    • Systems Limited

      Feb 2021 - now

      QA Manager, Salam Telecom, Riyadh, KSA [Digital Transformation Project] QA Lead, Saudi Telecom, Riyadh, KSA [Business Enterprise Digital Channels] QA Lead, Jazz Telecom, Pakistan [Digital Transformation Project]

      • Sr. Managing Consultant - IT Business Support Systems (BSS)

        Jul 2023 - now

      • Managing Consultant - IT Business Support Systems (BSS)

        Jul 2022 - Nov 2023

      • Principal Consultant - IT Business Support Systems (BSS)

        Feb 2021 - Aug 2022

  • Licenses & Certifications

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Apr 2025
      View certificate certificate

    • Project Management Professional (PMP)

      Project Management Institute
      Nov 2021
      View certificate certificate

    • MCP

      Microsoft

    • MCSE

      Microsoft

    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      May 2025
      View certificate certificate

    • Network Technical Support

      Brainbench

    • IT Information Library Foundations Certification (ITIL)

      AXELOS Global Best Practice
      Oct 2021
      View certificate certificate

    • Big Data Foundations: Techniques and Concepts

      LinkedIn
      Aug 2018
      View certificate certificate

    • Business Analysis Foundations

      LinkedIn
      Aug 2018
      View certificate certificate

    • Learning Cloud Computing: Core Concepts

      Techlogix
      Aug 2018
      View certificate certificate