Ashish Bhatt

Experience

• 

  FarEye

  Aug 2019 - Dec 2022

  FarEye helps companies orchestrate, track, and optimise their logistics operations. Its logistics management software supports the entire supply chain, from first-mile seller pickups to last-mile delivery, to provide end-to-end logistics visibility, reduce operational costs, and improve the customer experience.Key Deliverables:👉 Performed root cause analysis and identified problem trends in an effort to remove problems from the environment.👉 Documented, tracked, and monitored the problem to ensure a timely resolution, which helped resolve tickets under the SLA.👉 Slashed the incident ticket count of Tata Steel Limited by 70% by conducting MSR and maintaining healthier relations with the cross-functional team while ensuring the continuation and enhancement of services.👉 Analyzed the business work flow of the incident and tested the scenarios, use cases, and APIs with the Postman.👉 Communicated with other departments, such as implementation and product development, to ensure that customer issues were handled promptly and effectively. Show less Key Deliverables:👉 Responded to customer inquiries via the ticketing tool and email, providing technical assistance and troubleshooting to resolve technical issues.👉 Provided technical support and guidance to customers, including instructions on how to use products and services, resulting in a 25% increase in customer satisfaction.👉 Documented customer interactions and issues, keeping detailed records to improve the customer experience and identify trends and patterns in technical issues.👉 Prioritized numerous issues of varying severity and effectively managed the resolution of all issues within acceptable service levels. Show less

  • Senior Technical Engineer

    Jun 2021 - Dec 2022

  • Technical Engineer

    Aug 2019 - May 2021
• 

  Brevo

  Feb 2023 - now

  Technical Analyst

  Brevo is the digital marketing platform that empowers businesses to build customer relationships through end to end digital marketing campaigns, transactional messaging, and marketing automation.Key Deliverables:👉 Troubleshooting complex problems and resolving technical issues.👉 Reviewing and optimizing HTML & CSS code for client website forms, ensuring seamlessfunctionality.👉 Documenting common issues and providing comprehensive reports to the CX Team.