Ashish Bhatt

Ashish Bhatt

location of Ashish BhattNoida, Uttar Pradesh, India

Connect with Ashish Bhatt to Send Message

Connect

Connect with Ashish Bhatt to Send Message

Connect
  • Timeline

  • About me

    Technical Analyst at Brevo(formerly Sendinblue), Advertising Services || Ex- FarEye, Logistics & SupplyChain

  • Education

    • Uttarakhand Public School

      2013 - 2014
      XII PCM 90.8%

      Activities and Societies:

    • Uttarakhand Public School

      2011 - 2012
      X 8.4 CGPA
    • ABES Engineering College

      2015 - 2019
      Bachelor of Technology Electronics and Communication Engineering 61.85%

      Activities and Societies:

  • Experience

    • FarEye

      Aug 2019 - Dec 2022

      FarEye helps companies orchestrate, track, and optimise their logistics operations. Its logistics management software supports the entire supply chain, from first-mile seller pickups to last-mile delivery, to provide end-to-end logistics visibility, reduce operational costs, and improve the customer experience.Key Deliverables:πŸ‘‰ Performed root cause analysis and identified problem trends in an effort to remove problems from the environment.πŸ‘‰ Documented, tracked, and monitored the problem to ensure a timely resolution, which helped resolve tickets under the SLA.πŸ‘‰ Slashed the incident ticket count of Tata Steel Limited by 70% by conducting MSR and maintaining healthier relations with the cross-functional team while ensuring the continuation and enhancement of services.πŸ‘‰ Analyzed the business work flow of the incident and tested the scenarios, use cases, and APIs with the Postman.πŸ‘‰ Communicated with other departments, such as implementation and product development, to ensure that customer issues were handled promptly and effectively. Show less Key Deliverables:πŸ‘‰ Responded to customer inquiries via the ticketing tool and email, providing technical assistance and troubleshooting to resolve technical issues.πŸ‘‰ Provided technical support and guidance to customers, including instructions on how to use products and services, resulting in a 25% increase in customer satisfaction.πŸ‘‰ Documented customer interactions and issues, keeping detailed records to improve the customer experience and identify trends and patterns in technical issues.πŸ‘‰ Prioritized numerous issues of varying severity and effectively managed the resolution of all issues within acceptable service levels. Show less

      • Senior Technical Engineer

        Jun 2021 - Dec 2022
      • Technical Engineer

        Aug 2019 - May 2021
    • Brevo

      Feb 2023 - now
      Technical Analyst

      Brevo is the digital marketing platform that empowers businesses to build customer relationships through end to end digital marketing campaigns, transactional messaging, and marketing automation.Key Deliverables:πŸ‘‰ Troubleshooting complex problems and resolving technical issues.πŸ‘‰ Reviewing and optimizing HTML & CSS code for client website forms, ensuring seamlessfunctionality.πŸ‘‰ Documenting common issues and providing comprehensive reports to the CX Team.

  • Licenses & Certifications

    • The Fundamentals of Digital Marketing

      Google Digital Garage
      Jun 2020
      View certificate certificate
    • Learn the Command Line Course

      Codecademy
      Apr 2021
      View certificate certificate
    • NPTEL Online Certification - Problem Solving Through Programming In C

      Indian Institute of Technology, Kharagpur
      May 2019
      View certificate certificate
  • Honors & Awards

    • Awarded to Ashish Bhatt
      Employee of the Quarter 2, 2021(July, Aug, Sept)(The Phoenix) FarEye Oct 2021 Awarded for demonstrating the Superpower of Continuous Improvement for Quarter 2, 2021.