Jill Shafer

Experience

• 

  Walgreens

  Apr 2000 - Oct 2011

  • Sales Training Manager

    Jul 2011 - Oct 2011

  • Sales Training Specialist - Technology

    Feb 2010 - Jul 2011

  • Sales Training Coordinator

    Jun 2008 - Feb 2010

  • Administrative Assistant

    Nov 2005 - Jun 2008

  • Head Photo Specialist

    Apr 2000 - Nov 2005
• 

  Salesforce

  Nov 2011 - now

  Ideated and built a global accountability dashboard to track progress and metrics for initiatives. Implemented standard templates to facilitate internal processes and create consistency across the global team. Developed ongoing enablement strategies for external contractor onboarding. Designed and implemented two Google sites to increase efficiency and access to proprietary documentation and team-related assets. Coordinated strategic planning for special projects. Slack champion and early adopter. Show less Partnered with client subject matter experts and internal teams to create customized change management strategies and training solutions, including: - Change Management Workshops - Change Readiness Assessment - Change Impact Assessment - Stakeholder Assessment - Change Network and Communications Development - Identification of Adoption Metrics - Awareness infographics and videosConsulted for SOW creation and scoping of change management and training services.Developed and delivered customized training strategies and content for 50+ Salesforce implementations, specifically on Sales and Service Clouds. Show less

  • Senior Program Manager, Credential Security and Operations

    Apr 2024 - now

  • Senior Program Manager, Trailhead Academy Operations

    Feb 2022 - Apr 2024

  • Senior Program Manager, Delivery Excellence

    Sept 2019 - Apr 2022

  • Program Manager, Change Management

    Aug 2018 - Sept 2019

  • Senior Change Management and Training Consultant

    Nov 2011 - Aug 2018