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Rich Arnfield

Rich Arnfield

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location of Rich ArnfieldMunich, Bavaria, Germany

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  • Timeline

  • About me

    Enabling business to unlock and analyse data for more insights | IBM.com

  • Education

    • University of Birmingham

      -

    • Loughborough University

      1990 - 1994
      BSc. D.I.S. (Hons) Computing

  • Experience

    • IBM Global Services

      Sept 1994 - Jan 2000

      I enabled customers to use MQSeries via installations, architecture, design and implementation. I worked with high security software and quickly became the main installation engineer. I also wrote a secure labelling system to enable Windows based systems to interrogate the secure Unix for security labelling information.

      • MQSeries Consultant

        Mar 1997 - Jan 2000

      • Secure Systems Consultant

        Sept 1994 - Mar 1997

    • Schroders

      Jun 2000 - Sept 2001
      Independent MQSeries Consultant

      I advised the customer with the design and implementation of various MQSeries based solutions.

    • SeeBeyond

      Jan 2002 - Mar 2006
      Senior Consultant

      I enabled customers in the installation and configuration of the software, architecture design and development of solutions for ESB projects. I also supported pre-sales with PoCs.

    • Sun Microsystems

      Mar 2006 - Dec 2006
      Senior Consultant

      After Sun acquired SeeBeyond, I continued enabling customers in the installation and configuration, architecture design and development of solutions for ESB projects. I also supported pre-sales with PoCs.

    • Fast Search & Transfer

      Jan 2007 - Apr 2008
      Senior Solutions Consultant

      I was a professional services consultant enabling customers with various stages of projects from installation and architecture for pilot projects as well as troubleshooting problems.

    • Microsoft Consulting Services

      Apr 2008 - Oct 2012
      Senior Consultant

      After Microsoft acquired FAST, I was a professional services consultant enabling customers in the FAST Search engine behind SharePoint with various stages of projects from installation and architecture for pilot projects as well as troubleshooting problems.

    • PROS

      Oct 2012 - May 2015
      Implementation Consultant

      As a technical professional services consultant, I supported customers with the initial setup of the software and the cleaning of the data for ingestion. I also acted as pre-sales with PoCs and presentations.

    • Talend

      Jun 2015 - Jan 2023

      I supported and advised customers in various aspects of using Talend. From architecture review and design, through data integration design, through training, through to basically anything the customer needed. I enabled customers to interface with many different systems and technologies, and acted as the interface between the customer and internal colleagues such as support and engineering.

      • Principal Consultant

        Sept 2020 - Jan 2023

      • Senior Consultant

        Jun 2015 - Sept 2020

    • StreamSets Inc.

      Feb 2023 - Jun 2024
      Customer Success Engineer

      I support my customers in getting the best value from the investment they have made, by being their trusted first point of contact, technical or commercial, to solve their problems, advise on architecture and design, and to deliver their feedback to the company. I act as the enabler and interface between the customer, support and engineering.

    • IBM

      Jul 2024 - now
      Customer Success Engineeer

      I support my customers in getting the best value from the investment they have made, by being their trusted first point of contact, technical or commercial, to solve their problems, advise on architecture and design, and to deliver their feedback to the company. I act as the enabler and interface between the customer, support, products and engineering.

  • Licenses & Certifications