Siam Ul Islam

Experience

• 

  Global Suppliers Ltd

  Jan 2006 - Oct 2006

  Executive, Marketing & Sales

  Company type: DistributionDuties and responsibilities:Proper planning and ensure execution to penetrate the market through different sales channels and marketing media.

• 

  Grameenphone Ltd

  Nov 2006 - Mar 2023

  I am proud to maintain a portfolio of 20 premium accounts, generating a yearly revenue of BDT 64 million (AUD 0.8 million). With a proven track record of growth, superior team management and exceptional customer relationship management, I have earned the responsibility for this significant portfolio. My expertise lies in promoting Grameenphone's mobility and ICT product portfolio by conducting need assessments and presenting compelling value propositions.Retaining prime account customers from insurance, banking, manufacturing and MNCs is crucial, as they contribute 80% of our total revenue. By delivering outstanding service, I have fostered long-term partnerships with these clients, building loyalty and trust.I am dedicated to guiding and coaching my team of Strategic Account Managers, empowering them to achieve sales targets, nurture client relationships and develop their skills. Together, we strive for portfolio growth and create a collaborative, high-performing environment.Through leading projects such as "Overdue Reduction" and "Modernising Target Setting Guideline," I have enhanced operational efficiency and performance, strengthening our overall capabilities.Passionate about excellence, I continuously seek to create value for clients and the organisation. With expertise in revenue generation, strategic account management and project leadership, I consistently exceed expectations. Together with my dedicated team, we aim to deliver exceptional results and establish lasting partnerships with clients. Show less I am privileged to have served as the Deputy General Manager & Circle Emerging Head (Dhaka) at Grameenphone Ltd, Bangladesh. In this role, I was entrusted with the responsibility of managing a portfolio of top 50 accounts, generating an annual revenue of BDT 30 million (AUD 0.37 million). This appointment was based on my proven track record of driving growth, successful acquisitions, superior team management and exceptional customer relationship management.As a leader, my focus was on guiding and coaching a team of Key Account Managers. I firmly believe in the power of mentorship and skill development. By providing expert guidance, I ensured that our Key Account Managers achieved their sales targets, fostered portfolio growth and continuously enhanced their skills. Through a collaborative and empowering approach, I nurtured a high-performing team that consistently delivered exceptional results.A key aspect of my role was to drive new customer acquisition and ensure the retention of large customers. I implemented effective strategies and initiatives to attract new customers to our organisation, while also prioritising the retention of our existing valuable clients. By fostering strong relationships and delivering exceptional customer experiences, I successfully increased our market share and earned customer loyalty.In my capacity as Deputy General Manager & Circle Emerging Head, I was committed to driving growth, cultivating talent and building lasting relationships with our customers. With a focus on excellence and a friendly yet professional demeanor, I strived to create an environment that fostered success and achieved remarkable outcomes for Grameenphone Ltd. Show less I am truly honored to have held the position of Senior Specialist and Business Vertical Head (NGO) at Grameenphone Ltd, Bangladesh. With great responsibility, I oversaw a portfolio of top 75 accounts, generating an annual revenue of BDT 25 million (USD 0.31 million). This appointment was based on my proven track record of driving growth, successful acquisitions, superior team management and exceptional customer relationship management.One of the key aspects of my role was guiding and coaching a team of Key Account Managers. Believing in the power of mentorship and skill development, I provided expert guidance and support to ensure that our Key Account Managers consistently achieved their sales targets, fostered portfolio growth and continuously honed their skills. Through a collaborative and nurturing approach, I fostered a high-performing team that consistently delivered exceptional results.A vital focus of my role was driving new customer acquisition while ensuring the retention of our valued large customers. By implementing effective strategies and initiatives, I successfully expanded our customer base and enhanced our market presence. Moreover, I prioritised building strong relationships with our clients, fostering loyalty and nurturing long-term partnerships that went beyond business transactions.In my role as Senior Specialist and Business Vertical Head (NGO), I was driven by the passion to make a positive impact. With a professional yet friendly demeanor, I strived to create an environment that promoted excellence, collaboration and trust. I aimed to ensure that our NGO partners received unparalleled service and solutions that catered to their unique needs.I am grateful for the opportunity to have contributed to the success of Grameenphone Ltd, Bangladesh and I am committed to continuing to make a difference in the realm of business verticals and customer relationship management. Show less I am incredibly proud to have held the position of Head of Business Market (Chittagong and Khulna) at Grameenphone Ltd, Bangladesh. With a track record of driving growth, acquiring new business, implementing effective team management strategies and excelling in customer relationship management, I was entrusted with this crucial role.Guiding and coaching a team of Key Account Managers was at the core of my responsibilities. I firmly believe in the power of mentorship and skill development. By providing expert guidance and support, I ensured that our Key Account Managers consistently achieved their sales targets, fostered portfolio growth and continuously enhanced their skills. Through an approach that encouraged collaboration and personal growth, I cultivated a high-performing team that consistently delivered exceptional results.A vital aspect of my role was focused on new customer acquisition and the retention of our valued large customers. I implemented effective strategies to expand our customer base and increase our market reach. Simultaneously, I prioritised building strong and lasting relationships with our clients, fostering loyalty and nurturing long-term partnerships that went beyond mere transactions.As the Head of Business Market, I operated with a professional yet friendly demeanor. I strived to create an environment that encouraged excellence, collaboration and trust. My dedication was to ensure that our customers received exceptional service and tailored solutions that met their unique needs.Being part of Grameenphone Ltd, Bangladesh, has been an extraordinary experience. I am committed to driving continued success in the realm of business markets and customer relationship management, making a lasting impact that benefits our organisation and its valued customers. Show less People responsibility: 05 Account Managers• Responsible for the overall operation of Business Sales and Account Management of Khulna Barisal Business Market.• Supervise Account Managers to achieve the sales target of whole business market.• Develop sales plan for meeting sales and revenue target of the market.• Coordinate with other departments to develop effective sales tool.• Plan and manage sales campaign.• Ensure customer satisfaction index of the business market's customers.• Monitor and supervise account managers for their proper development and training.• Understand the market scenario, the clients portfolio, competitors movement and develop action plan.• Cope up with rapid organizational and market portfolio changes and deliver results accordingly.• Maintain the companies goal and integrity and ensure the same for the team members. Show less Department: Direct SalesUnit: High Value Key AccountDuties and responsibilities:1. Managing Key Accounts in NGO vertical for Grameenphone.2. Ensure better solution according to need assessment of the client.3. Establishing and maintaining excellent relationship with key contact profiles.4. Outflanking competition by providing best and timely solution.5. Regular meeting with Key Contact profiles6. Ensure after sales services for Business clients.7. Mitigation of customer dissatisfaction8. Frequent proactive interaction with clients that leads retention and revenue maximization.9. Attend & execute different customer retention program.10. Arrange product, service & VAS by engaging cross functional team.11. Reporting, reconciliation and documentation as required. Show less Department: Direct Sales.Duties and responsibilities:1. Active participation in Sales Process to meet individual quarterly sales target.2. Effective contribution in regional Direct Sales Target Achievement.3. Establishing and maintaining strong working relationships with clients.4. Gather information about customers, market, and competition.5. Visit existing and potential clients, follow up status, update with new products and additional features of existing products.6. Physically deliver the products according to customers demand.7. Ensure after sales services for Business clients.8. Frequent proactive interaction with clients that leads retention and revenue maximization.9. Attend & execute different customer retention program.10. Arrange product & VAS demonstration for clients.11. Reporting, reconciliation and documentation as required. Show less Department: Direct Sales.Duties and responsibilities:1. Active participation in Sales Process to meet individual quarterly sales target.2. Effective contribution in regional Direct Sales Target Achievement.3. Establishing and maintaining strong working relationships with clients.4. Gather information about customers, market, and competition.5. Visit existing and potential clients, follow up status, update with new products and additional features of existing products.6. Physically deliver the products according to customers demand.7. Ensure after sales services for Business clients.8. Frequent proactive interaction with clients that leads retention and revenue maximization.9. Attend & execute different customer retention program.10. Arrange product & VAS demonstration for clients.11. Reporting, reconciliation and documentation as required. Show less

  • General Manager & Head Of Prime Accounts 1

    May 2021 - Mar 2023

  • Circle Emerging Head ( DHK 2) (Deputy General Manager)

    Aug 2017 - Apr 2021

  • Vertical Head for NGO (Senior Specialist)

    Jan 2016 - Jul 2017

  • Head Of Business Market (Khulna & Chittagong)

    Sept 2012 - Dec 2015

  • Business Market Manager (Manager)

    Sept 2012 - Dec 2013

  • Key Account Manager (NGO Vertical)

    Jul 2010 - Aug 2012

  • Deputy Manager

    Dec 2009 - Jun 2010

  • Account Manager (Officer)

    Nov 2006 - Nov 2009
• 

  Vodafone Australia

  Jul 2023 - now

  • Customer Solution Assistant Team Leader (Secondment Role)

    Nov 2024 - now

  • Customer Solution Advisor

    Jul 2023 - Oct 2024