Edith Ami Riley

Experience

• 

  Fidelity Investments

  Mar 2008 - now

  - Provide operational support for 60+ distributed applications for FI Inbound and Outbound Operations by identifying and resolving a broad range of systematic issues - Work closely with Fidelity technical teams and Third Party Vendors to troubleshoot, identify and document root causes for technical incidents and problems - Have the ability to prioritize multiple situations simultaneously and deliver strong, effective resolutions- Promote collaboration and possess the ability to work across multiple teams to constructively achieve organizational goals- Create and maintain technical documentation, such as system diagrams and operational procedures Show less - Conduct high speed keying while maintaining accuracy- Act as interim trainer during Certified Learning Specialists’ absence- Provide high attention to system issues, form alterations, and quality- Matching checks with docs to scan through TMS- Responsible for scan line fix, check and stub keying modules- Process Ethics, Fesco and Fitsco statements, Fecso Confirms, Retail tax forms, DC letters, and DRC checks- Index Client Addendums, Trade Buy, Trade Sell, Recon, Product, ACAT, Non ACAT, and Dividends- Archived all original TOAs received from the Branch offices, pull original or print faxed TOA forms and match with fulfillments, process and signature guarantee stamp TOA forms, ship overnight packages to contra firm through FEDEX/UPS Worldship, matching rescans from prep team to send TOAs out Regular Mail, Overnight Mail, or Mass Mail, check pulling, pulled original paperwork to match with reject sheets to deliver to Open-to-Scan, correspondence quality check for ARS/Deliveries. Show less

  • Senior Site Reliability Engineer

    Oct 2021 - now

  • Systems Services Support Analyst

    Nov 2015 - Feb 2023

  • Transaction Processing Representative II

    Mar 2008 - Nov 2015