
Sarah Linden McBee
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About me
Customer Success Manager- North America | Customer Success
Education

Texas A&M University
2005 - 2008Bachelor of Arts (B.A.) HistoryActivities and Societies: Pi Beta Phi Fraternity

University of West Florida
2008 - 2013Master of Arts (M.A.) Historical Archaeology/Anthropology
Florida Atlantic University
-Certificate Hospitality and Tourism Management
Experience

University of West Florida
May 2007 - Aug 2007Student Participated in ten weeks of archaeological investigations of a sixteenth-century Spanish shipwreck in Pensacola Bay and an eighteenth-century side-wheel steamship in Seminole, Alabama. Learned skills such as site recording methods, remote sensing with magnetometer and side-scan sonar equipment, artifact recovery and processing, dredging techniques, lab methods.

University of West Florida
May 2009 - May 2011 Hired by Tesla Offshore and BOEMRE to investigate 11 shipwrecks from Morgan City, Louisiana to Galveston, Texas and assess each for National Historic Register Eligibility. Investigated four World War II era vessels, one early twentieth-century tugboat, three modern fishing vessels, one barge and the Civil War era vessel, the U.S.S. Hatteras. 15 day live aboard on the M/V Spree. Conducted Scuba diving operations for target location, identification, and recordation of 11 Gulf of Mexico shipwrecks including photo and video documentation, project planning, equipment planning and project start-up. Show less Directed ten graduate supervisors and twenty-two undergraduate students for the 10-week UWF maritime field school. Oversaw work on a sixteenth-century Spanish ship, a possible eighteenth-century schooner and six nineteenth-century vessels located in the Blackwater River. Handled all paperwork and preparation for the field school as well as helped teach new graduate supervisors the logistics of running the field school. Responsible for all guests that visited our work sites, including the state underwater archaeologists, the Pensacola Mayor. Gave public presentations about the projects at a local hospital, local museum. Oversaw all field operations and directed the completion of a site plan of a newly investigated eighteenth-century site in the Blackwater River. Responsible for: dive safety, artifact handling, mapping, survey and target diving, dredging operations, boat maintenance and completion of archaeological site plan. Show less Spent ten weeks as a graduate project supervisor overseeing twenty-two undergraduate students while conducting investigations of a sixteenth-century Spanish shipwreck and a possible eighteenth-century schooner, both located in Pensacola Bay. Taught archaeological skills such as site recording methods, remote sensing, dredging, target-diving, artifact recovery and handling, lab methods. Learned practical skills such as project planning, boat handling and trailering, paperwork management and documentation skills, preparing dive plans for twelve students and maintaining a safe environment. Show less
Graduate Assistant
Aug 2010 - May 2011Maritime Archaeologist
Jan 2009 - Jan 2011Graduate Assistant
Aug 2010 - Aug 2010Graduate Assistant/Field School Director in Training
May 2010 - Aug 2010Graduate Assistant/Research Assistant
Oct 2009 - Nov 2009Graduate Assistant/Field School Graduate Supervisor
May 2009 - Aug 2009

Florida Public Archaeology Network
Nov 2009 - Apr 2010 Assisted with Boy Scout merit badge clinics for archaeology at the Naval Live Oaks National Park Assisted with archaeological investigations of a civil war era side-wheel steamer at the mouth of the Weeki Wachee River
Public Archaeology Volunteer
Apr 2009 - Apr 2010Archaeology Volunteer
Nov 2009 - Nov 2009

Discovery Diving
Nov 2011 - Sept 2012Dive Master Work as a certified and insured SDI dive master. Help with various diving classes and on dive charters.

North Carolina Maritime Museum
Apr 2012 - Sept 2012Museum Specialist Responsible for registration for all museum programs. Help to lead field trips such as Shackleford Island hikes, kayaking trips, Marine Life Collecting Cruises, etc. Helped with public days such as Wooden Boat Show, Tall Ship visits. Organized and helped with public programs such as summer “Discovery Time”. Help with the museum’s web presence by maintaining the facebook page and helping to maintain the website. High volume contact with the public. I maintained a welcoming and informative atmosphere to promote the museum’s programs as well as build a relationship with the patron to encourage their return for programs again in the future Show less

HRA Gray and Pape, LLC
Dec 2012 - Mar 2013Field Technician
Global Expeditions Group
May 2013 - Jan 2015Operational DirectorI created and developed both a college-level and a high-school level interactive and engaging curriculum for a live-aboard program in Sweden and in Malta. Each program focused on the history of the region and highlighted cultural traditions as well as basic archaeological concepts and techniques. I spent time in both Sweden and in Malta, researching and creating interpretive material to include within my curriculum to make it location-specific and relevant for each program.

Coastal Environments, Inc.
Dec 2013 - May 2014ArchaeologistI worked here as a field archaeologist in both a terrestrial and maritime capacity. Marine survey work included projects in the Houston Ship Channel and in Lake Pontchartrain. I worked with Side-Scan sonars, magnetometers and sub-bottom profile systems on each project. I also contributed to historical research and report writing for projects I was involved with.

Cirque du Soleil
Jun 2015 - Feb 2016Artist Handler/Rescue DiverI worked as a rescue/safety diver for the Cirque Du Soleil show, "O". I was a member of the Bellagio Department of Aquatics, which serves as the emergency first responders for any emergency during training and shows. I worked underwater with the artists during two performances each night as well as participated in weekly rescue training. This included working with performers from a multitude of countries and cultural backgrounds including: Ukraine, Russia, Hungary, Israel, Germany, Australia, South Africa, Japan, China, Canada, England, Czech Republic, Croatia, France, Italy, American Samoa, Switzerland, Brazil, Austria, and Romania. Show less

Texas Historical Commission
Mar 2016 - Jun 2018Archaeologist/Dive Safety Officer/Volunteer Coordinator/Public Outreach CoordinatorServe as an Archaeologist, Diving Safety Officer, Volunteer Coordinator, Public Outreach Coordinator, Wellness Committee Representative and State Employee Charitable Campaign Representative.As Volunteer Coordinator, managed the Marine Archeology Department’s volunteer program, directing a dedicated group of volunteers, with a variety of backgrounds, who serve as the THC’s “boots on the ground” throughout Texas. Managed all communications, plan and coordinate the annual workshop and schedule other events and activities throughout the year.As Public Outreach Coordinator, organized and participated in a variety of public outreach events such as hosting booths at large events or organizing fairs and tailgates including: NOAA Ocean Discovery Day, National Night Out, Texas Archeological Research Laboratory Archeological Fair and Island Paddle stand up paddle boarding competitions. Participated in the development of a large-scale, multi-agency marketing initiative promoting archeological awareness for scientists and laypersons across the state. Additionally, promoted archaeology digitally through the creation of blogs and social media content. As Dive Safety Officer, managed an AAUS-compliant scientific diving program. I oversee the maintenance of all diving equipment and the THC’s boat fleet as well as write training manuals and courses for volunteers and the public.Frequently served as an intermediary in a large bureaucratic agency with wide ranging ideas and goals, helping achieve a mutually beneficial outcome for scientists, politicians, and private and public stakeholders, while working under tight budget constraints and politically sensitive parameters. Show less

Zip Lost Pines
Jun 2018 - Mar 2020Director of Sales and OperationsResponsible for a staff comprised of Operations Managers, Tour Guides and Guest Ambassadors. Oversee all aspects of the site including: hiring and retention, scheduling, staffing and staff management, staff training, mentoring and development, marketing and sales, business administration, and general operations. Oversee compliance with the ANSI/ACCT & ASTM operational standards as well as local regulatory needs. Build strong relationships with operational partners and local businesses.

Cirque du Soleil Entertainment Group
Nov 2019 - Mar 2020Safety TechnicianWorked as a safety professional for the Cirque Du Soleil show, “O”. I served as an emergency first responder for any emergency during training and shows. I worked underwater with artists during two performances each night as well as participating in weekly rescue trainings. This includes working with performers from a multitude of countries and cultural backgrounds including: Ukraine, Russia, Hungary, Israel, Germany, Australia, South Africa, Japan, China, Canada, England, Czech Republic, Croatia, France, Italy, American Samoa, Switzerland, Brazil Austria, and Romania. Show less

CVS Health
Jun 2020 - Jun 2022Manage New York and Western New York Medicaid Markets with the Anthem IngenioRx Division by analyzing and prioritizing incoming tasks, managing client requests and projects, and streamlining issue management within cross functional teams.Previously managed Indiana, Arkansas and Kentucky Medicaid Markets.
Senior Analyst, Account Management
Nov 2021 - Jun 2022Account Manager
Jun 2020 - Nov 2021

ROLLER
Jun 2022 - nowCustomer Success Manager- North America
Pavilion
Jan 2023 - nowMember
Women of Customer Success
Feb 2024 - nowMemberwww.womenofcustomersuccess.com
Licenses & Certifications

PADI Scuba Diving Instructor
PADIFeb 2013.webp)
Scientific Diver
US Environmental Protection Agency (EPA)May 2010
DEMP and DFA-Pro Instructor
Divers Alert NetworkApr 2019
Full Face Mask Diver
Scuba Educators InternationalMay 2010
EANx Diver
NAUI WorldwideNov 2009
Scuba Instructor
SDI TDI ERDIAug 2013
American Red Cross CPR/First Aid/AED Instructor
American Red CrossApr 2019
Emergency Medical Responder (EMR)
American Red CrossDec 2019
NOAA Diver
NOAA: National Oceanic & Atmospheric AdministrationMay 2018
U.S. Boater's Safety Card
BoatUS FoundationMay 2009
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