Experience

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  Hc info

  Feb 2010 - May 2011

  Desktop support specialist

  Resolve Network and Software installation issues.Configuration, Maintenance and Administration of routers and switches o3650, 2960 switches.Installation and troubleshooting project based application.Hand on experience in deploying XP and windows 7 in large environmentWorking on BMC Remedy to resolve users’ calls.Incident monitoring and resolving.Incident logging in numerous Helpdesk in application downtime.Handling the Issues related to Network connectivity, All Desktop level prEnsure 100% compliance with SLA targets.Analyses technical problems systematically and solves them effectively. Show less

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  Hcl infosystems ltd.

  Jun 2011 - Feb 2016

  Network engineer

  Implement and maintain Local Area Network of numerous ODC.Provide hands and feet support to Network Team ( NTO and GITNOC)Work with ISP on Link failure occurs.Provided support on Local Area network as well as Wi-Fi NetworkKnowledge of WLC and Stand-Alone Wi-Fi ConfigurationMaintain the Network Documentation of NCR Location and some remote Provided support on L3 and L2 switches. Cisco 6506, 3750, 2960 and H3Monitoring WAN link and connectivity.Installation and configuration of Cisco ACS.Implemented the LAN network for entire University campus.Configured Cisco Wi-Fi Controller 5508 for the university CampusConfigured LAN network with 4503, 2960 switches.Configured the ASA 5520Configured 2960 with stacking modeProvided support on Local Area network as well as Wi-Fi NetworkProvided support on Cisco IP PhonesDiagnose and troubleshooting on Routing and Switching technology. Implementation of a wireless network using WLC and APs. Working in change management and incident management as per requestWorking on BMC Remedy to resolve users’ calls.Ensure 100% compliance with SLA targets.Analyses technical problems systematically and solves them effectively. Show less

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  Team computers

  Feb 2016 - Jul 2017

  Technical specialist

   Escalation management-Customer Problem understanding, resolving Skills, Technical support, and Implementation knowledge.  Network design & Implementation- Designing network layouts & managing installation, configuration and commissioning & management of Routers and switches equipment. Worked on Routing, Switching, wireless, security and especially on Cisco, Juniper, Extreme, checkpoint, Cyberoam, Huawei and HP devices. Diagnose and troubleshooting on Routing and Switching technology.  Escalation management-Customer Problem understanding, resolving Skills, Technical support, and Implementation knowledge.  Remote support-Coordinate with site engineer and troubleshooting in Physical connectivity and configuration issues.  Conduct daily, weekly, and monthly proactive maintenance activities including configuration changes and upgrades per customer’s business directive. Responsible for Designing general architecture, configurations and subsequent management of Firewall/VPN based/IPS/Proxy systems, TACACS / ACS servers Implementation and management of load balancers with enterprise infrastructure (virtual and physical) Implementation of a wireless network using WLC and APs.  Troubleshooting of issues related to wireless network like radio frequencies, encryptions. Show less

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  Schweickert netzwerktechnik gmbh

  Aug 2017 - Oct 2019

  Senior network engineer

  Support Cloud Network infrastructure for SAP Products. Products handled: Cisco Nexus Series Switches,Cisco Routers, Cisco Switches, Cisco Firewall(ASA), Checkpoint Firewall, F5 Load Balancer and Sophos Proxy and Mail Gateway. Skills used: Routing/Switching/Network Security/Load Balancer/Sophos Proxy.

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  Accenture

  Nov 2019 - now

  Cisco Nexus Series Switches,Cisco Routers, Cisco Switches, Cisco Firewall(ASA), Checkpoint Firewall, F5 Load Balancer and Sophos Proxy and Mail Gateway.

  • App/Cloud Support Associate Manager

    Dec 2021 - now

  • App/cloud Support Specialist

    Nov 2019 - Dec 2021