Experience

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  Tata consultancy services

  Aug 2015 - Jun 2017

  Assistant system engineer

   The basic objective of the project is a Switzerland based ‘SIX’ financial services company wantsto generate ISINs for its employees. DB2 was used for storage of data related to employees. Cobol language was used for modifying data related to employees. CICS and maps were used as the user interface for displaying data related to employees. To develop and support online and batch applications written in COBOL and JCL. Mainframe development and processing using COBOL. Overview the activities of all the Application Developers, as applicable and provide individualswith constructive feedback as it pertains to team performance. Participate in the design, coding, testing. Assist clients in business/technical specification gathering when requested. To develop detailed analysis/design documents forseveral enhancement projects. To solve Online and Batch Abends. Support the system testing and client integration testing efforts as required. Show less

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  Infosys

  Feb 2021 - Oct 2021

  System engineer

   Worked with Cummins client in an application support team Resolved all types of tickets (high resolution, medium resolution and low resolution) Java is used as backend for ticket resolution SQL is used for handling queries related to db storage Provide technical support for enterprise-level application systems Respond to general questions and trouble tickets in a timely manner Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue Prioritize multiple, open issues Document issue triage as troubleshooting progresses Follow best practices for change control of proposed solutions Maintain service reports Document actionable bugs for engineering resolution Show less

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  Deloitte

  Jul 2022 - Jun 2023

  Analyst

   Involved in instructor changes and program director changes during the pre-delivery of thesession. Involved in awarding credits and certificates to instructors and learners after the delivery (post-delivery) of the session. Used tools such as reconciliation tool and validations tool for awarding credits and validatingnames. Used Microsoft Excel in all the tools involved while awarding credits. Collect and analyze data from training programs and sessions. Compile data and inform recommendations for improvements or change. Analyze and evaluate learner data to create a narrative around employee learning experiences,including results measurement and impact. Act as a key contributor to identifying trends, determining system improvements, andimplementing change. Routinely engage with key stakeholders to address issues surrounding training and updatesystem configurations to remain aligned with company standards. Keep business stakeholders informed through coordination with outside teams, HR BusinessPartners, as well as executives and orchestrate regular communications. Act as the key contributor to cross-region global collaborations focused on improvements to ourtechnical platforms and HR projects. Show less