Experience

• 

  Unified payment services limited

  Mar 2012 - Feb 2015

  Field support team lead

  • Prepared road maps for field officers, interfaced with the bank and field support for issue resolutions.• Coached team members in techniques necessary to complete job tasks.• Took on additional job duties during unexpected backlog, resulting in meeting project target date.• Trained new team members by relaying information on company procedures and safety requirements.

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  Global accelerex ltd.

  Apr 2015 - now

  I work as a Cloud Administrator/Database Administrator. I am constantly involved in infrastructure setup, monitoring, database setup, optimization, migration, and management.My daily activities include• Set up network entities (like load-balancers, VPC, firewalls, Site-to-site VPN, and Transit gateways routing), protocols, and standards (like TCP, HTTP, UDP, DNS, TLS).• Deployment of infrastructure using IAC such as Cloud Formation, and Terraform.• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues.• Using metrics to monitor application and infrastructure performance.• Providing 2nd and 3rd-level technical support and troubleshooting to internal and external clients.• Management of database performance, security, backup and recovery, troubleshooting, and problem resolution, capacity planning, schema management, patch management, performance optimization, documentation• Estimating AWS costs and identifying operational cost control mechanisms• Collaborate with team members and other stakeholders Show less • Implementing and Supporting DR and BCP Plans.• Defined AWS Security Groups which acted as virtual firewalls that controlled the traffic allowed to reach one or more AWS EC2 instances• Configured Cloud Watch and ELK to monitor real-time granular metrics of all the AWS• Oversaw daily operations to ensure high levels of productivity.• Managed provisioning team consisting of 17 employees, overseeing training, supervising and professional growth of employees.• Ensuring accurate configuration of POS terminals with right applications and parameters• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Drove operational improvements in the configuration process which resulted in savings and improved profit margins.• Introduced team contests and goals to enhance productivity and improve employee morale.• Managed the Terminal management system server Show less • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.• Conducted training, induction programs for employees and developed training manuals to use for reference.• Generated weekly reports detailing KPIs and operational data.• Provided supportive link between external customers and internal operations.• Maintained compliance with company policies, objectives, and communication goals.• Handled customer complaints, resolving issues and adjusted policies to meet changing needs Show less

  • Cloud Infrastructure Engineer | DB Admin

    Sept 2020 - now

  • Team Lead Configuration and Tech. Support/AWS Sysops Admin

    Apr 2017 - Sept 2020

  • Regional Supervisor

    Apr 2015 - Apr 2017