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KarthiK Ramaya

KarthiK Ramaya

Customer Service & Credit Management Officer

Followers of KarthiK Ramaya10000 followers
location of KarthiK RamayaSelangor, Malaysia

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  • Timeline

  • About me

    Chief Executive Officer at Britannia Security Sdn Bhd

  • Education

    • National Institute of Information Technology

      2001 - 2004
      Associate’s Degree Diploma In Information Technology Pass

      Activities and Societies: Soccer Team Computer software engineers apply the principles and techniques of computer science, engineering, and mathematical analysis to the design, development, testing, and evaluation of the software and the systems that enable computers to perform their many applications.Software engineers are involved in the design and development of many types of software, including software for operating systems and network distribution, and software for compilers (which convert programs for execution on a… Show more Computer software engineers apply the principles and techniques of computer science, engineering, and mathematical analysis to the design, development, testing, and evaluation of the software and the systems that enable computers to perform their many applications.Software engineers are involved in the design and development of many types of software, including software for operating systems and network distribution, and software for compilers (which convert programs for execution on a computer). In programming, or coding, software engineers instruct a computer, line by line, how to perform a desired function. Software engineers must possess strong programming skills, but are often more concerned with developing algorithms and analyzing and solving programming problems than with actually writing code.Typically software engineers, working in applications or systems development, analyze first the needs of the user. They then design, test, and maintain computer applications Show less

  • Experience

    • AEON CREDIT SERVICE (M) BHD

      Jun 2006 - Aug 2007
      Customer Service & Credit Management Officer

      Maintaining customers’ accountsProduct promoting through phoneCustomer serviceCredit management

    • HSBC

      Sept 2007 - Mar 2010
      Mobile Banker (Personal Loan Sales Officer)

      Increasing the sales of our banking core productManaging both me and the team in meeting datelineHandling customers in a higher levelMobile banking

    • Camfill Farr

      Apr 2010 - Dec 2011
      Marketing and Sales Executive

      Increase the productivity of sales in the organizationHandling projectsHandling customers in according to their needsIndustrial promotions (Booths, Expo and other advertising method)

    • CSC

      Jan 2011 - Aug 2013
      Service Desk Analyst

      Ensure tickets are processed within SLA and ensure adequate phone coverage all the time.Interface with unsatisfied clients regarding unresolved/pending issues/tickets.Attend to escalations from users, SDM’s, AE’s and support team and ensure it is tracked inthe escalations database.Alert agents on tickets that are going to expire its SLA.Participate in Daily Service Review (DSR) meetings and Service Restoration Team (SRT) callsas needed.Interface with clients, Management, Knowledge Engineers, and SDA team members inregards to the content/organization of the SD Knowledge Tool (KT) Show less

    • Bestinet Sdn Bhd

      Sept 2013 - Dec 2015

      To Lead the Service Desk which consists of a team, which is responsible for dealing with all ticketswithin the agreed SLA. The Service Desk is organized according to the guidelines of ITIL. Based onthe implementation of Service Desk - the Service Provider can deliver several different setups ofService Desk depending on the business requirements of the Customer. This means that the followingenhancing services can be added to gain more value of the Service Desk. The description of thedifferent enhancing services can be found in the separate service descriptions. Show less To manage and report on incident logging ensuring compliance is adhered to by service deskrepresentatives. To develop and maintain a problem management process and database inline with ITIL principles and best practice. Monitor and report on all SLAs ensuringcompliance with targets and identifying underlying issues with non-compliance. Assist in thetake-on/up-lift of customer support contracts in conjunction with other functions within thebusiness. To move the service forward with the introduction of event management andcontinual Show less

      • Service Desk Analyst / Team Lead / Project Lead

        Nov 2014 - Dec 2015

      • YTL Communications Sdn Bhd

        Sept 2013 - Oct 2014

    • Team Force Security Sdn.Bhd

      Sept 2017 - Apr 2019
      Group Operations Manager

    • Kami Security Services Sdn Bhd

      Apr 2019 - Jun 2023

      • Director Of Operations

        Apr 2019 - Jun 2023

      • General Manager Ops

        Apr 2019 - Jan 2020

    • Britannia Security Sdn Bhd

      Oct 2023 - now
      Chief Executive Officer

  • Licenses & Certifications

    • ITIL Foundation Certificate in IT Service Management

    • ITIL Intermediate Certificate in Service Operations (SO)