Teresa Markley

Experience

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  RITE AID

  Jan 1990 - Jan 1994

  Accounts Payable/Account Receivable Clerk

  Prepared invoices for payment, entered information into system, data entry, called stores/vendors as needed to verify information.

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  Electronic Data Systems

  Jan 1994 - Jan 1995

  Data Entry Clerk

  Entered data into system for PA Title 19.

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  Highmark Inc.

  Jan 1995 - Jan 1998

  Provided administrative support to Director, two Managers, and staff of 10.Prepared and updated weekly/monthly department reports and yearly accruals.Processed invoices for payment. Reviewed claims to resolve suspensions to allow claim to process.

  • Records Control Specialist

    Jan 1996 - Jan 1998

  • Claims Reviewer

    Jan 1995 - Jan 1996
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  Highmark Inc.

  Jan 1999 - Jul 2011

  Participated in project to create new online accounting system. Analyzed and tested system defects by collaborating with business customer and application development staff for resolution.Lead/Team member on projects to upgrade system tracking for claim information. Researched and analyzed production inquiries, collaborated with the business customer and application development staff as needed to resolution.Updated and maintained "balancing" spreadsheets to ensure system was processing correctly. Researched discrepancies, and worked with programmers to resolve issues. Collaborated with business customers and other interface areas to develop estimates and priorities, evaluate release scope to define functional requirements and test cases.Coordinated and collaborated UAT (User Acceptance Testing) efforts with application development staff and other interface applications. Researched and gathered data to perform testing by utilizing various DB2 queries. Documented and reviewed test results with the business customerAttended Project and Testing meetings as appropriate. Updated weekly status report for senior management.Opened Change Requests for production issues, customer requests, and/or inquires.Created and maintained department SharePoint Site. Show less Provided a full complement of administrative support to a Manager and staff of over 25. Scheduled meetings, made travel arrangements and ordered supplies. Created and updated various documents using Microsoft Office products.Compiled and calculated weekly and monthly performance spreadsheets for upper management review. Maintained manager and department files and relevant documentation in the department library. Files were kept current. Assisted with pulling test documentation, and researched claims for staff analysts. Primary contact for resolution of department PC and printer issues. Show less

  • Business Analyst 2

    Apr 2005 - Jul 2011

  • Information Technician

    Jan 2003 - Apr 2005

  • Department Secretary

    Jan 1999 - Jan 2003
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  Highmark Inc.

  Mar 2012 - Mar 2014

  Business Analyst 2

  Researched and analyzed production inquiries, collaborated with the business customer and application development staff as needed to resolution. Coordinated and collaborated UAT (User Acceptance Testing) efforts with application development staff and other interface applications. Lead/Team member on assigned projects.

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  Capital BlueCross

  Sept 2014 - Sept 2016

  Technical Analyst
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  Prelude Services

  Oct 2016 - now

  QA Analyst