Maya Jacobs

Experience

• 

  Encore Technologies

  Dec 2020 - Dec 2022

  Supported network engineers in both presales and post sales endeavors relating to Juniper Firewalls, Cisco WLAN, Catalyst Switches, Meraki Switches, And Arista products. Worked in both on-prem and off-prem scenarios. Collaborated with other Workspace Engineers to support our customers as well as our internal helpdesk.Created custom scripts for both internal and external use. Provided administrative support for BMC Helix Ticketing System. Supported team by creating reporting to show various item usages. Provided IT support to The Christ Hospital employees, students, patients, and the City of Dayton Police, Fire, and Security Departments.

  • Network Engineer Co-op

    May 2022 - Dec 2022

  • Workspace Engineer Co-op

    Jun 2021 - Apr 2022

  • Service Desk Analyst

    Dec 2020 - May 2021
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  Cisco

  May 2023 - now

  Cisco CX Network Consulting Engineer Intern

  Working on the Customer Experience (CX) Collaboration East team. - focus on products such as: Unified Contact Center Enterprise/WebEx Contact Center Enterprise/WebEx Contact Center infrastructure, provisioning, call routing, AppsCon and Interactive Voice Response.- been apart of both transactional and subscription services. Completed migrations when necessary.- Supporting our teams and customers by presenting technical enablement sessions.- Developing automations for internal use.- Social Lead for future interns & support team on future planning. Show less