Steve Jeffery

Experience

• 

  Strongco

  Aug 2008 - May 2017

  Regional Product Support Manager

  Responsible for eight Branches Product Support operations and facilities. Worked with local Branch Managers to grow their Product Support businesses and maintain a high level of customer satisfaction.Implement a manufacturer certified rebuild centre to perform certified rebuilds on customer equipment. Managed all maintenance contracts for region growing maintenance business year over year adding additional resources to fulfill contract requirements.Member of Management team for three union contract negotiations.Trainer for Ontario Region for SAP changeover for all Service staff, ongoing support after rollout for Service teams. Show less

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  NORTRAX CANADA INC

  Jun 2017 - Nov 2019

  General Manager

  Lead Sales, Service and Parts teams increase market share margins and profitability. Created a positive atmosphere where Health and Safety, accountability and customer service was top of mind in all aspects of business operations.Build yearly budget for Branches.

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  Brandt Group of Companies

  Nov 2019 - Mar 2020

  Branch Manager

  Lead teams through transition from Nortrax to Brandt (acquisition). Maintained market share and Branch profitability as well as retain all staff through transition.

• 

  SMS Equipment Inc.

  Mar 2020 - now

  General Manager

  Built business from ground up, acquired real estate, Managed design and renovation of Branch, recruited staff, worked with Manufacturers for correct inventory for start up.Work with customer base and sales staff to gain market share and grow Product Support Department to meet customer demands.Foster a customer first, heath and safety conscious culture.Build andpresent yearly budget for Region.