Ben Cartwright

Experience

• 

  S E Yates and Co

  Jun 2002 - Mar 2003

  Junior Accountant

  This was my first job after leaving school. I gained skills meeting and greeting the clients, answering the phone. I kept the clients accounts up to date using Microsoft Office

• 

  Liberata

  Mar 2003 - Jun 2006

  Benefits Assessor

  My role at Liberata was processing benefit claims for Housing and Council tax benefits. I managed my work using a document management system. This helped me prioritise my workload. I also produced the teams daily statistics for management using Microsoft PowerPoint.

• 

  Asda

  Nov 2004 - Jul 2005

  Checkout Operator

  I worked at Asda to help build my customer relationship skills and to help build my confidence.

• 

  Handsworth Working Men's Club

  Oct 2005 - Apr 2007

  Bar Staff

  At Handsworth Working Men’s Club I worked behind the bar serving the general public.

• 

  Liberata UK

  Jun 2006 - Nov 2019

  Computer Operator

  I previously worked as a computer operator. This requires working shifts on a 24/7, 365 days a year rota. I was required to be flexible in my working to cover shifts as and when required also on the odd occasion when there is bad weather(snow) walking in.My duties included as a computer operator: -Processing Bacs payments and EDI transfers.Monitoring batch work and rerunning when required.Visiting different Trustmarque sites to bring new processes into Operations. Monitoring daily backups and checking the server status. If there are any issue we maybe required to escalate to the relevant team.Proactive monitoring of the servers in the data center, if we see any issues letting our Server support team know i.e – failed disks or errors on the server.Working alongside different teams within the company including the Server Team, Service Management, I.T Service Desk, Cloud Team helping them reduce there workloads and shifting work left into Operations.Monitoring our Scom platforms, for all our clients. Logging tickets for issues events that have occurred, also escalating to the relevant teams if needed. Using Scom we can also be proactive by seeing issues before they become a P1 which would lead to client downtime.Updating documentation when new work is brought into Operations or if any process change. We then feed this out to relevant teams.Updating Crib sheets that we use, when different teams inform us of alerts we can ignore or ones that need dealing with and the process that needs following.Monitoring site networks using Solar winds and logging incidents with suppliers. Monitoring client’s websites. Logging change requests and raising incidents. Logging access requests to the data centers and following the security procedures when engineers/3rd party are requiring access.RSA Token administrationMonitoring building facilities out of hours, this includes monitoring the Air Con temperatures, performing our monthly generator test. Show less

• 

  Boys Brigade

  Mar 2011 - Mar 2020

  Youth Worker

  I previously helped run a Boy's Brigade in Rotherham. This role involved following Child Protection laws, planning activities, crafts, events for children aged 4-18. I have been DBS checked for the role. We had over 30 children that attend this group on a Friday. When they get to 15/16 we help them get some voluntary work to give them an inside into getting a job once leaving school, also it gives them some experience to put on there c.v

• 

  Trustmarque

  Apr 2014 - Nov 2019

  I previously worked as a computer operator. This requires working shifts on a 24/7, 365 days a year rota. I was required to be flexible in my working to cover shifts as and when required also on the odd occasion when there is bad weather(snow) walking in.My duties included as a computer operator: -Processing Bacs payments and EDI transfers.Monitoring batch work and rerunning when required.Visiting different Trustmarque sites to bring new processes into Operations. Monitoring daily backups and checking the server status. If there are any issue we maybe required to escalate to the relevant team.Proactive monitoring of the servers in the data center, if we see any issues letting our Server support team know i.e – failed disks or errors on the server.Working alongside different teams within the company including the Server Team, Service Management, I.T Service Desk, Cloud Team helping them reduce there workloads and shifting work left into Operations.Monitoring our Scom platforms, for all our clients. Logging tickets for issues events that have occurred, also escalating to the relevant teams if needed. Using Scom we can also be proactive by seeing issues before they become a P1 which would lead to client downtime.Updating documentation when new work is brought into Operations or if any process change. We then feed this out to relevant teams.Updating Crib sheets that we use, when different teams inform us of alerts we can ignore or ones that need dealing with and the process that needs following.Monitoring site networks using Solar winds and logging incidents with suppliers. Monitoring client’s websites. Logging change requests and raising incidents. Logging access requests to the data centers and following the security procedures when engineers/3rd party are requiring access.RSA Token administrationMonitoring building facilities out of hours, this includes monitoring the Air Con temperatures, performing our monthly generator test. Show less

  • Computer Operator

    Apr 2014 - Nov 2019

  • Senior Computer Operator - SC Cleared

    Apr 2014 - Nov 2019
• 

  Capita Technology Solutions

  Nov 2019 - Aug 2020

  Senior Computer Operator

  In this role, I worked as a Computer Operator, requiring flexibility to cover shifts on a 24/7, 365-day rota, including occasional walk-ins during adverse weather conditions.Key Responsibilities:Processed BACS payments and EDI transfers efficiently.Monitored and managed batch work, rerunning processes as necessary.Conducted site visits to various Trustmarque locations to integrate new processes into operations.Monitored daily backups and server statuses, escalating issues to relevant teams as needed.Performed proactive monitoring of data center servers, notifying the Server Support Team of any detected issues such as failed disks or server errors.Collaborated with internal teams (Server Team, Service Management, IT Service Desk, Cloud Team) to reduce workloads and transition tasks into Operations.Monitored SCOM platforms for all clients, logging tickets for issue events and escalating when necessary to prevent major incidents.Updated documentation and crib sheets to reflect new processes and changes, ensuring relevant teams were informed.Monitored site networks using SolarWinds, logging incidents with suppliers and monitoring client websites.Logged change requests, raised incidents, and managed access requests to data centers, adhering to security procedures.Administered RSA Tokens and monitored building facilities out of hours, including air conditioning temperatures and performing monthly generator tests. Show less

• 

  Amazon

  Nov 2020 - Mar 2021

  Distributor
• 

  Cannon Hall Garden Centre

  Mar 2021 - Aug 2021

  Plant area assistant

  My role included:Maintaining the health and appearance of plants by ensuring they were properly watered, organized, and presentable.Assisting customers with their specific gardening needs, providing expert advice and recommendations.Ensuring the Garden Centre was well-stocked, clean, tidy, and visually appealing for customers

• 

  Insight

  Aug 2021 - Aug 2024

  Customer Operations Analyst

  As a Customer Operations Analyst at Insight, my key responsibilities include:Providing first-line IT support to clients over the phone as a helpdesk analyst, utilizing knowledge articles and researching current issues to deliver swift resolutions.Monitoring client servers using IT monitoring tools to assess their criticality and determine whether they require intervention or escalation to a higher tier for further investigation.Overseeing SLAs for tickets, managing my workload and that of my colleagues to ensure timely updates and prevent breaches.Covering shifts as needed to ensure full operational capacity and meet client requirements.Participating in regular client and customer meetings to identify and resolve issues promptly.Logging tickets for laptop replacements and hardware repairs with our partners.Maintaining high standards of ticket quality and performance to ensure an exceptional customer experience.Engaging in regular training to stay updated on IT changes and new client onboarding processes. Show less

• 

  Littlefish

  Sept 2024 - now

  Service Desk Engineer