Ryan N.

Experience

• 

  American Red Cross

  Feb 2005 - Feb 2014

  • Directed seven account managers and one customer service representative, in collecting over half of the blood products required by Arkansas hospitals• Analyzed key data points to identify customer trends and created corresponding business growth plans, achieving an average year-over-year growth of 4% in blood and 12% in platelet collections• Trained account managers in new business development and in strategic partnerships, resulting in year-over-year increases in new sponsors/donors and decreases in churn rate• Represented Red Cross as a media spokesperson to radio, television, and newspaper outlets Show less • Directed multi-site operations and managing the recruitment efforts of 18 blood and six platelet tel-recruiters, resulting in the team leading the nation in first time blood and platelet donors most fiscal quarters• Created a business case for an innovative self-contained platelet vehicle, resulting in a 15% increase of platelet donors and a 20% increase of platelet collections• Developed and implemented a transition plan that moved five fixed site blood collection locations from 5-day operations to 7-day, resulting in increases in collections and decreases in cost per unit collected Show less

  • Donor Recruitment Manager

    May 2012 - Feb 2014

  • Call Center Manager

    Nov 2006 - Apr 2012

  • Marketing and Communications Specialist

    Feb 2005 - Nov 2006
• 

  Arkansas Secretary of State

  Feb 2014 - Oct 2017

  • Improved constituent services by standardizing business processes and centralizing key information, resulting in performance optimization and an increase in constituent satisfaction• Redesigned the franchise tax collection process, resulting in department’s shortest tax processing seasons and saving nearly $75,000 annually• Created the Office Master Plan with manuals, critical information, and forms to mitigate a loss of service delivery due to staff turnover or change of administration• Designed a uniform staff training program, leading to 100% cross training on all critical tasks• Researched and crafted language for proposed legislative bills, educated bill sponsors, and gave expert testimony to legislative committees, resulting in bills being passed• Partnered with Arkansas Economic Development Commission and Small Business Administration on economic development and education projects throughout the state Show less

  • Project Manager

    Jan 2015 - Oct 2017

  • Voter Services Project Administrator

    Feb 2014 - Jan 2015
• 

  Americans for Prosperity

  Oct 2017 - now

  State Director

  • Cast a vision for the state and execute strategic plans that advance key policies through community education, leader development, coalition building, public policy expertise, and legislator lobbying, resulting in the passing of dozens of pieces of legislation in the 2019, 2021, and 2023 Arkansas Legislative Sessions.• Act as an experienced federal policy lobbyist, skilled in advocating for legislative changes, adept at strategically educating lawmakers and government officials about organizational interests and goals.• Lead and equip a team of seven community building entrepreneurs who organize communities towards positive change through shared principles and vision, resulting in the passing of several pieces of legislation in areas of health care, education, criminal justice, and economics.• Founding host of the “Believe in Arkansas” podcast, with over thirty episodes recorded with thought leaders and public policy experts from across the nation, resulting in a growing audience, increased brand recognition, and the education of legislators, key stakeholder partners, and citizens.• Mentor Stand Together catalyst partners, both supervisors and critical staff, in Principled Based Management for the Stand Together Fellowship program, resulting in partners maximizing their impact within critical areas, such as mental health access, homelessness, and civil dialogue.• Plan and manage state political engagements, including statewide ballot question campaigns, with multiple wins in the 2018, 2020, and 2024 elections.• Receive three organizational recognitions for the work of the team in building strong broad-based coalitions across the political spectrum, uniting various factions, and resulting in high-priority state policy being passed.• Successfully engage donors by compellingly conveying the organization's mission and demonstrating the tangible impact of their contributions on specific areas of concern. Show less