RAJ NAGARAJAN

Experience

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  HCL Technologies (Infrastructure Services Division)

  Feb 2014 - Jul 2016

  Senior System Analyst

  • Implementing & troubleshooting day to day network incidents on network equipment like:Cisco Switches, Cisco Routers, Cisco autonomous and lightweight Access Points and Cisco 5500 WLC's.Hands-on tools like CA Spectrum, Solarwinds IPAM to monitor/manage network equipment.Creating detailed RCAs for the network outages.Creating/update layered MS Visio diagrams and network inventory for the client.Basics analysis/troubleshooting on Cisco ASA Firewalls.Administration of multi-tool backup environment-Commvault Simpana (Hitachi Data Protection Suite), Symantec Backup Exec, CA Arcserv and expertise in EMC Networker (Legato).Maintenance and troubleshooting (level 2) in HP Data protector, EMC Data Domain, VMware Backup Appliance (EBR).Inventory management.Provide service based on RPO and RTO standards.Configure and scheduling-backup policies, tape storage units and disk drives, media rotationpolicy, device (tape library) management.Mitigate steps to ensure appropriate incident response and inform the client.Graduate Engineer Trainee:Network monitoring and L1 troubleshoot Show less

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  CGI

  Aug 2016 - Aug 2017

  System Engineer

  Commvault Simpana, Symantec Backup Exec and EMC Networker backup administratorProvide day to day Storage and Backup support for clients through framework process, procedures, Standards, guidelines and best practices.Troubleshooting and handling critical incidents and performance issues.Migration and backup solution implementation.Project Transition and collecting requirements from client for the backup operation. Identify Service Improvement Area and Implement in Production infrastructure.Prepare plan for Implementing and configuring Data Replication techniques.Prepare plan for Disaster Recovery Testing and perform DR.Prepare plan for Data Center consolidation.Experienced in handling Incident/Change/Problem Tickets.Data Protection Technologies EMC Networker, Commvault Simpana, Symantec Backup ExecExcellent understanding of Virtualization (Storage/Compute)Knowledge of Windows Server 2003/2008, UNIX OS, Database (Oracle; MS SQL; MySQL) - backup related and network (TCP/IP, VLAN).Strong knowledge of IT processes (ITIL)Recovery based on RPO and RTO standardsTape and Disk rotation. Show less

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  Symcor

  Jan 2018 - Jun 2019

  Scan & Go (Application for Cheque Image Processing) Process cheques for clients.ATM Process Process credits and debits from the ATM workload.Proof Process U-Bills for clients. Own incidents related to local workstations and applications until a proper resolution is made.Troubleshoot connectivity, operating systems and applications both locally and remotely using common Symcor tools.Assist in inter-department statistics and operation.Hardware maintenance and inventory activities.

  • Remote key operator

    Nov 2017 - Jun 2019

  • Technical Support Analyst

    Jan 2018 - Mar 2018
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  Fortinet

  Jul 2019 - now

  Network Security Engineer