Luke Sisterson

Experience

• 

  Alain Charles Publishing

  Jun 2013 - Jul 2015

  IT Support Technician

  I was employed by Alain Charles as an apprentice with Just IT and was offered a full-time role once my 12 month apprenticeship was complete. I served as 1st/2nd line support for users based in the UK and the UAE.- General help desk queries- Remote support- WDS image capturing and deployment- Hardware/software installation and support (desktops, laptops, printers, phones)- User management on Active Directory (new users, password resets, etc.)

• 

  GeoPlace LLP

  Jul 2015 - Dec 2017

  Service Desk Analyst

  - First point of contact for internal user queries and problems- Remote support- Ticket management, including logging, updating, prioritising and escalating- Asset management- WDS setup, image capturing and image deployment- Hardware and software installation, support and maintenance- User management on Active Directory- Security awareness training for end-users- Documenting and how-to guides through the use of Confluence- Phone and broadband management- New starter inductions- Monitor of back up jobs- AirWatch MDM Show less

• 

  Getty Images

  Dec 2017 - May 2022

  • Senior Desktop Support Specialist

    Oct 2020 - May 2022

  • Desktop Support Specialist

    Dec 2017 - Oct 2020
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  Octopus Investments

  May 2022 - Jul 2024

  Client Technologies Engineer