Bernard Bernaldez

Experience

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  Makati City Government

  Aug 2008 - Mar 2010

  Technical Support Staff

  • Install and Configure Workstation• Regular check-up and maintain 168 lines connectivity as the vital communication means.• Works with call takers and dispatchers to solve hardware and software problems.• Maintains Radio Communication Systems • Diagnose computer and communication equipments• Escalate major hardware or software problems or defective products to immediate higher level support via phone or e-mail.• Maintaining third party software system such as Praxis Mapper, EC3 System and Zetron Integrated Radio Dispatch Console.• Troubleshoots minor hardware and software problems• Troubleshoots Computers and IP Phone network connection issues• Install and maintain office equipments such as printers (local/network), scanners, fax machines, projectors• Ensure proper installation and usage of computer cables as well as network cables. Show less

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  Asian Development Bank

  Mar 2010 - Feb 2011

  Technical Support Specialist

  • Answer/responds to customer for technical assistance via phone , e-mail, chat.• Troubleshoots computer hardware, software and network issues.• Resolves technical issues regarding ADB’s common applications and computer technical issues.• Logs all helpdesk interactions using helpdesk management software.• Identify and escalate situations requiring urgent action.• Reset password/account of users in Active Directory and Lotus Domino Server• Forward request follow up for IT services to Request of IT Services Section of OIST via e-mail. Show less

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  Hewlett Packard Enterprise

  Feb 2011 - Oct 2015

  Subject Matter Expert for Citrix, Blackberry and PKI/Secure EmailResolve/Handle Level 2 ticketsEscalate tickets if not resolved within Second LevelResolve issues regarding citrix and WTS.Knowledgeable in Citrix Xenapp 5 or 6.Handling Complex issues and new technologies for Shell AccountHandling Secure email(PKI) issues for Executive and VIP users.Support Network issues and Remote VPN connections issues for specific application for VPN Following agreed procedures, responds to requests for assistance by providing information to enable callers to solve their problemsIdentifying and addressing complex usability problems Show less

  • Backup Administrator

    Jul 2014 - Oct 2015

  • Remote Desktop Engineer

    Feb 2011 - Jul 2014
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  TELUS International Philippines

  Oct 2015 - now

  Storage and Backup Administrator