Peter Malin

Experience

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  IBM Australia (Global Technology Services)

  Jul 1998 - Dec 2006

  Project Management of multiple IT&C infrastructure, software, business and support services projects across desktop, Intel, midrange, mainframe and network environments for Victoria Police, leveraging IBM’s matrixed organisation. Managed development and implementation of critical business processes for a green-fields Global Resourcing delivery capability between IBM Australia and IBM India Management of business processes and cost (labour and infrastructure) against budgets at an organisational and account level for IBM Australia’s e-Business and Network Services delivery organisation Coordinate across Asia Pacific regions, and the United States in managing the roll out, monitoring, and reporting of the world wide managed operations competency metrics for Australia and New Zealand, and leveraging these metrics to identify and implement business improvements Manage Service Delivery programs across all Service Management disciplines and develop and maintain critical client relationships to support the provision of outsourced IT&C managed services to Telstra.

  • Advisory Project Manager

    Apr 2005 - Dec 2006

  • Global Sourcing A/NZ Business Process Manager

    Jun 2003 - Dec 2006

  • e-Business and Network Services Product & Services Manager

    Aug 2002 - Jun 2003

  • Asia-Pacific Metrics Specialist

    Jan 2000 - Aug 2002

  • Enterprise Services Program Manager (Telstra Account)

    Jul 1998 - Jun 2001
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  Alphawest Services Pty Ltd

  Feb 2007 - Sept 2007

  Service Delivery Manager (Portfolio Management) - Managed Services, Networking, Client Engagement

  Provide a central conduit between Managed Services clients, Alphawest and Optus Service Delivery teams and Alphawest / Optus Account teams.

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  Empired Limited

  Sept 2007 - May 2009

  Senior Account Manager - IT Managed Services, Stakeholder Management, Regional Leadership

  Oversee Victorian Managed Services operationsProvide Account Leadership for all Victorian clientsManage Victorian Service Delivery & Project Management TeamsProject DeliveryVendor / partner engagement managementBusiness Development

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  Freelance consulting services

  May 2009 - Apr 2010

  Consultant

  Provided freelance consulting services including technical audit, architecture design, installation and support to various SME businesses via short to medium-term engagements.

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  National Australia Bank

  Apr 2010 - Dec 2014

  Lead a team of Report Developers, Analysts, and Solution Designers to deliver complex Business Intelligence services, Analytics & Insights, metrics frameworks, and continuous improvement programs globally. Provide Business and Technical Service Ownership of the reporting environment, and full breadth of Service Management and support functions. As part of the Service Delivery leadership team, manage a team of analysts and consultants delivering outcomes focused on improving the Service Delivery capability and operational rhythm of NAB Technology. Manage full Service Delivery lifecycle across a portfolio of telecommunication services including Video Conferencing, Handhelds (Blackberry), IP Telephony (CISCO Call Manager), Voice Conferencing, Mobile Phones and Data Cards to internal customers. Strong focus on Service Provider management and internal customer engagement.

  • Manager, Analytics & Insights - Business Intelligence, Metrics Frameworks, Service Owner

    Jun 2012 - Dec 2014

  • Service Delivery Practice Lead - Service Management, Capability, Continuous Improvement

    Jul 2011 - Jun 2012

  • Service Delivery Manager (Voice & Video) - Managed Services, Workplace Collaboration, Unified Comms

    Apr 2010 - Jul 2011
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  Cebridge Pty Ltd

  Apr 2015 - Oct 2015

  IT Consultant (Government) - Portfolio Management, IT Service Continuity, ICT Security

  Two short-term Victorian Government consulting assignments.Department of Health and Human Services: Lead the development of the overall FY15/16 IT Project portfolio, associated Budgets ($70m+), and Project Resourcing requirements.Department of Education and Training: IT Service Continuity management including ICT Disaster Recovery strategy, governance and operations, and ICT Security Testing.

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  United Energy and Multinet Gas

  Nov 2015 - Dec 2017

  Lead and manage the SAP HANA / Tableau analytics capability, and the IT Small Works and Enhancement Portfolios utilising internal and multi-sourced Service Provider resources. Undertake varied Service Management, Service Delivery and IT Operations functions in a multi-sourced environment.

  • Information.Next & IT Enhancement Portfolio Manager - BI, Analytics, Program Management

    Jun 2016 - Dec 2017

  • IT Consultant - Service Delivery, Service Management, IT Operations, Infrastructure

    Nov 2015 - Jun 2016
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  CitiPower and Powercor

  Dec 2017 - Jul 2018

  IT Enhancement Portfolio Manager - Portfolio, Applications, Infrastructure, Service Provider

  Manage IT Enhancement Portfolio across CitiPower Powercor and United Energy, and UE Small Works, leveraging multi-vendor and internal delivery capabilities.

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  Origin Energy

  Jul 2018 - Oct 2021

  Service Owner & Operations Manager - Retail Market & Network Systems

  Accountable for end-to-end service strategy, development, operations and governance for a portfolio of 24/7 mission critical services supporting Origin’s Retail business. Servicing up to 3,500 users, 4.2 million customers and critical market interfaces, leads an internal team and a variety of IT Service Providers (such as Accenture, Mondo, Panviva, Ayuda, Ancile, Workfront) to deliver results across the predominantly "Cloud-first" SaaS portfolio. Origin’s critical Retail IT operational conduit into the Australian Energy Market Operator (AEMO). Show less

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  Australia Post

  Mar 2022 - Jun 2024

  Responsible for executing the IT supplier relationship steps and processes required to deliver, manage, and implement, commercial procurement strategies and end-to-end activities across the organisation, delivering optimal value for money to meet the internal business needs.Lead a team of direct reports to govern and manage operational delivery and support for key IT Service Providers in the Retail environment. In conjunction with primary role, assumed Line Manager’s duties to provide Senior leadership for 40 team members spanning support services, projects and vendor delivery for all Retail applications and services including POS, O365, and Banking & Payments.

  • Vendor Delivery Manager - Retail Applications

    Oct 2021 - Jun 2024

  • Acting Applications Manager - Retail Applications, POS, O365, Banking & Payments

    Mar 2022 - Oct 2022
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  Tabcorp

  Jul 2024 - Dec 2024

  Senior Manager, Service Operations - IT Operations, EUC, Networks, ITSM, ITAM, SIAM, Vendor Delivery

  Accountable for providing service and performance oversight of the Accenture ITO agreement. Scope includes Service Desk, End User Compute (EUC), Data Centre, Networks, Support and Service Management (Tool & Practices). Service Management spans 24/7 Major Incident and Incident Management, Change Management, Problem Management, ITAM, SIAM, Service Introduction, Reporting and Continuous Improvement. Manage associated budgets and additional multi-vendor relationships, including Telstra, IComm, STAR21 and CompNow in support of delivery against the above service towers.Commercial management of contracts of vendors and strategic partners, with a focus on benchmarking and SLA’s. Partner with business units to ensure synergistic alignment of business priorities with technology solutions. Show less