Stephen Ojo

Experience

• 

  Zenith Bank PLC Ltd.

  Apr 2007 - Aug 2012

  Senior Executive Assistant

  Zenith Bank Plc is a large financial service provider in Nigeria and Anglophone West Africa. It is licensed as a commercial bank by the Central Bank of Nigeria, the national banking regulator. As of 31 December 2019, it holds $16.1bn in total assets, with shareholders' equity of $854 million.I successfully handled the electronic payment and transfers and coordinated the consistent training of team members on the software being utilized. I effectively executed the logistics of projects and ensured satisfactory customer service relations. I effectively coordinated the team's Cheque Truncation project and the reconciliation of books and accounts. I ensured the daily maintenance of computer systems and software used in the unit.ACCOMPLISHMENTS- Got recognition for designing a package that helped with the reconciliation of checks value with checks transmitted from the Central Bank of Nigeria; reducing turnaround time by 60%.- Successfully led the GORI training of staff and the maintenance of the software in sync with the operation of the check processing.- Got recognition from the software personnel for successfully handling the software for the team's daily operations Show less

• 

  T-Mobile

  Nov 2012 - Sept 2022

  T-Mobile US Inc (T-Mobile), a subsidiary of Deutsche Telekom AG, is a provider of telecommunication services. The company offers wireless telecommunications services and a host of other services, including voice, text messaging, video calling, and data communications to customers.I was involved in the multi-unit management of the emerging business in the Indiana Ohio area at T-Mobile T100 covering 4 different cities (Cincinnati, Columbus and Dayton, and Indiana), and managed top-notch performance consistently in emerging products through my influence.I acted as the primary brand ambassador and managed the relationships between the Emerging Business function and its customer-facing representatives – maximizing Emerging Business sales within their assigned stores and/or territory. I partnered with store leaders and mobile experts to align sales strategies, business plans, marketing initiatives, offers, new programs, and regular business reviews to increase sales productivity and production of the locations in the community. ACCOMPLISHMENTS• Improved the performance of the Market in the High-Speed Internet KPI from 8% in Q1 to 28% in Q2 in 2022• Improved the performance of the Cincinnati South district in the High-Speed Internet KPI from 12% in Q1 to 33% Q2 in 2022• Successfully influenced good cross-channel relationships between the COR and TPR stores supported to drive effective inventory management and support systems. Show less T-Mobile US Inc (T-Mobile), a subsidiary of Deutsche Telekom AG, is a provider of telecommunication services. The company offers wireless telecommunications services and a host of other services, including voice, text messaging, video calling, and data communications to customers.I was responsible for the training and consistent training of new employees in readiness for their careers with the company across the district. I constantly developed employees for top-notch performance and career advancement and succession planning. I successfully built a winning culture across teams and managed the day-to-day activities in the store – Sales, Operation, Customer Experience, and Marketing planning. Recruitment of top talents and development of staff for career advancement and the delivery of financial results based on key performance indicators were successfully executed.ACCOMPLISHMENTS- Got recognized for the “Winner’s circle award” several times in this role which describes the top 5% national employee award- Successfully developed several employees to reach their career goals with the company and outside the company (many of which are top leaders in the company currently)- Built several successful teams during these periods capable of delivering top-notch results consistently with the employees winning the Winner Circle at different times Show less T-Mobile US Inc (T-Mobile), a subsidiary of Deutsche Telekom AG, is a provider of telecommunication services. The company offers wireless telecommunications services and a host of other services, including voice, text messaging, video calling, and data communications to customers.I successfully provided inspirational leadership to every Sales Representative to develop a passion for delivering excellent customer delight. I was involved in recruiting, maintaining, and developing a team of effective sales employees in their store. I partnered with the retail Store Manager to build skills and successes through continued coaching conversations and assisted in the execution of Retail Methods & Procedures. I was ultimately in sync with my Retail Store Manager and delivered financial results based on key performance indicators and identify ways to manage and control store expenses.ACCOMPLISHMENTS• Got recognized for the “Winner’s circle award” several times in this role which describes the top 5% national employee award• Successfully developed several employees to reach their career goals with the company and outside the company (many of which are top leaders in the company currently)• Built several successful teams during these periods capable of delivering top-notch results consistently with the employees winning the Winner Circle at different times Show less T-Mobile US Inc (T-Mobile), a subsidiary of Deutsche Telekom AG, is a provider of telecommunication services. The company offers wireless telecommunications services and a host of other services, including voice, text messaging, video calling, and data communications to customers.I executed effective sales approaches that ultimately helped me deliver top-notch results consistently across over 5 different teams. Established a winning brand during these periods influencing and helping to develop peers through my peer accountability and training program. I delivered top-notch customer service that increased the rate of referrals in my team. I peer mentored new sales associates in the retail store to improve the employee experience and build a winning culture in any of the teams I was in.ACCOMPLISHMENTS• Got recognized for the highest award in the company “Peak Award T-Mobile” which describes the top 1% national employee award • Got recognized for the “Winner’s circle award” several times which describes the top 5% national employee award• Successfully onboarded sales associates that became top sales experts in their career with the company Show less

  • Market Development Manager, Emerging Business at T-Mobile

    Feb 2022 - Sept 2022

  • Retail Training Store Manager (RTSM) / Retail Store Manager (RSM)

    Apr 2018 - Feb 2022

  • Retail Associate Manager (RAM)

    Mar 2016 - Mar 2018

  • Retail Sales Associate (RSA)

    Nov 2012 - Feb 2016
• 

  Metro by T-Mobile

  Oct 2022 - Jul 2024

  Metro by T-Mobile is the #1 brand in Prepaid in the United State of America. Metro by T-Mobile is T-Mobile's prepaid brand and uses T-Mobile's 5G network. While the company does have lower-priced data-capped plans (2 GB and 10 GB of data a month) available, Metro by T-Mobile's featured plans offer unlimited calling, texting, and high-speed data.To drive Metro by T-Mobile's key objectives to Indirect Channel with relationship building and influence through consulting, encouraging, and supporting the development of retail acumen within the Dealer field organization in the Aurora Colorado territory. To consistently and effectively conduct comprehensive store visits to review results, and compliance, and implement time management proficiencies/tools to ensure value-driven success for the Indirect Channel. To ensure an excellent brand representation in the Metro stores and effectively managed the customer experience in the stores in partnership with the store leaders and dealers to ensure an excellent overall customer experience. To successfully influence the profitability and productivity of the dealer Metro stores within the supported district. Show less Metro by T-Mobile is the #1 brand in Prepaid in the United State of America. Metro by T-Mobile is T-Mobile's prepaid brand and uses T-Mobile's 5G network. While the company does have lower-priced data-capped plans (2 GB and 10 GB of data a month) available, Metro by T-Mobile's featured plans offer unlimited calling, texting, and high-speed data.I drove Metro by T-Mobile's key objectives to Indirect Channel with relationship building and influence through consulting, encouraging, and supporting the development of retail acumen within the Dealer field organization in the Aurora Colorado territory. I consistently and effectively conducted comprehensive store visits to review results, and compliance, and implement time management proficiencies/tools to ensure value-driven success for the Indirect Channel. I ensured an excellent brand representation in the Metro stores and effectively managed the customer experience in the stores in partnership with the store leaders and dealers to ensure an excellent overall customer experience. I successfully influenced the profitability and productivity of the dealer Metro stores within the supported district.ACCOMPLISHMENTS• Spearheaded a performance turnaround of a non-performing District in KPIs consistently from a 5th quintile sales and operational performance to a consistent 2nd quintile performance within the first 3 months in charge of the district and 1st quintile in the 4th month. Accounting for 20% of the Zone’s growth out of 6 other districts and a 1.5% increase in BTS conversion rate.• Established a winning culture within the team in such a short time that saw an improvement in both sales and operations of the district leading to a performance ranking improvement from 14% of the company to 59% of the overall company percentile before the end of the year 2022. Show less

  • Retail Development Manager

    Feb 2023 - Jul 2024

  • Dealer Development Manager

    Oct 2022 - Jan 2023
• 

  T-Mobile

  Mar 2024 - now

  Senior Manager