Catrina Williams

Experience

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  Sagemark Consulting

  Jun 2002 - Jan 2004

  Clerical
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  Developmental Disabilities Institute (DDI)

  Sept 2004 - Jan 2006

  Teacher's Assistant
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  Garden City Group

  Jan 2006 - Jan 2008

  Junior Administrative Assistant
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  New York City Transit

  Mar 2008 - Feb 2020

  Responsible for budget control, analytical reporting, and administration for the Road Operations Division and its six subdivisions. Analyzes performance and provides recommendations to Wait Assessment and On Time Performance to improve overall bus service. Utilize analytical applications to identify trends and relationships between different pieces of data, draw appropriate conclusions and translate analytical findings into recommendations to improve bus service. Mentor and lead team of analysts in the completion of all analytical support functions. Conducts various audits aimed at ensuring departmental compliance with all of the NYCT internal controls. Organized and assisted in the training of 540 dispatchers & 100 managers on the new Bus Trek Service Management devices and software. Designed, implemented and supports Bus Trek 311 Help desk to assist newly trained dispatchers and managers with questions and issues they encountered while using the Bus Trek system an iPad devices. Show less Supervised team of analysts on Road Control’s daily operations. Reconciles division’s headcount and monitors long term absences. Conducts various audits aimed at improving employee availability. Responsible for the administration, budget and strategic planning, development functions. Created various queries and databases aimed at tracking and analyzing performance indicators. Project Manager on Bus Trek Service Management Project. Prepare monthly, weekly, daily reports and PowerPoint presentations. Conduct monthly audits Coordinate the satellite desks of the departments for any emergencies. Supported Deputy General Manager, Assistant General Manager of Strategic Planning, and Accident Investigation Photo Coordinator when needed. Show less Supervised clerical staff. Manage departmental access databases, from planning and testing stages through implementation and support. Create and run queries for information from Oracle databases. Obtain information from Spear and Midas databases. Provide basic technical support. Maintain and update employee databases and spreadsheets used to track personnel quota versus actual incumbent. Responsible for the administration, budget and strategic planning, development functions for the Road Operations Division and the coordination of its six sub-divisions. Review the division's weekly and monthly budget. Manage the hiring needs of the department and employee long term absences. Prepare monthly, weekly, daily reports and PowerPoint presentations. Handle various special projects. Show less

  • Director, Operations Analysis & Development

    Feb 2017 - Feb 2020

  • Administrative Support Manager

    Feb 2015 - Feb 2017

  • Computer Associate

    Oct 2013 - Feb 2015

  • Associate Staff Analyst

    Jul 2012 - Oct 2013

  • Executive Secretary

    Mar 2011 - Jul 2012

  • Senior Administrative Assistant

    Mar 2009 - Feb 2011

  • Administrative Associate

    Mar 2008 - Feb 2009
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  NEW YORK CITY TRANSIT AUTHORITY

  Feb 2020 - now

  General Superintendent, Operations Analysis & Development, Road Operations