John See

Experience

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  Aegis PeopleSupport Philippines Inc.

  Sept 2004 - Jan 2005

  Customer Service Representative

  • Handled online travel account• Answered customer inquiries• Investigated and solved any customer concerns• Assisted customers with their travel needs including up-selling tours and car needs

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  TTEC

  Dec 2005 - Jan 2007

  Customer Service Team Lead

  • Answered inquiries from customers on the phone for US based airline account• Investigated and solved any customer concerns• Handled supervisor/escalation calls which included but were not limited to:- Handling irate customers- Creating pricing records- Communicating with other (different country) offices and departments• Trained 1st line agents on how to be more efficient in the following:- Handling their customers- Maximizing their tools- Improving their average handling time• Promoted to a supervisory position just after 3 months of joining the company Show less

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  Camber Enterprises

  Jan 2007 - Jul 2013

  Senior Account Manager

  • Accountable for marketing and sales within the clinics and hospitals at the assigned territory• Built relationships with various stakeholders to establish long term business• Provide updates to doctors or introduce new drugs through presentations by conducting ongoing research on effective new medicine • Organizes RTDs for continuing medical education • Identified and worked with key opinion leaders in the community.

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  Merck

  May 2010 - Jun 2013

  Pharmaceutical Healthcare Representative

  • Accountable for marketing and sales within the clinics and hospitals at the assigned territory• Built relationships with various stakeholders to establish long term business• Provide updates to doctors or introduce new drugs through presentations by conducting ongoing research on effective new medicine • Organizes RTDs for continuing medical education • Identified and worked with key opinion leaders in the community.Achievements• Topped the Derma, Allergy, and Bone-and-joint (DAB) franchise at 156% YTD sales for the year 2011• Activated and developed governments and industrial accounts• Responsible for acquiring a major industrial account (Philippine Airlines) (2012) Show less

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  Globe Telecom

  Apr 2014 - Aug 2018

  Community Consultant for International Retail Business

  • Execute visual merchandising drive with partners through brochures, posters, etc• Develop and execute marketing campaigns and activities to help partners acquire more business• Conduct interviews to obtain correct consumer insight through communities and other relevant target markets • Promote products to subscribers or retailers and agents by developing retail sales outlets, acquiring individual resellers and monitoring product distribution of Globe Telecom• Monitoring the on-going sales of resellers and conduct assessment of data through growth or decline of sales.• Developed sales strategies for resellers.• Through the developed strategies the productivity increased from 23 subscriptions/month to 1,201 subscriptions within 8 months of handling the territory (5,222% growth)• Successfully achieved and surpassed monthly sales target. Show less

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  BMO Financial Group

  Sept 2015 - May 2016

  Credit Card and Personal Banking Associate

  • Be empathetic and helpful for any client situation.• Used probing to effectively address customer concerns• Consistently exceeded quota, surpassing monthly targets.• Increased company’s revenue by identifying and pursuing up-sell opportunities.• Achieve contact center KPIs like AHT.• Lead and support team environments to increase productivity by sharing best practices• Used TSYS (TS2) system for day-to-day customer account management (authorizations, balance transfers, transactions, information update, etc)Achievements:• Achieved 152% vs target - February 2016• Achieved 106% vs target - March 2016 Show less

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  Tangerine

  Nov 2016 - Nov 2018

  Retail Sales Associate - Banking

  • Provide exceptional in-person customer service experience through face-to-face interactions.• Introduce clients to Tangerine and show them features and benefits of banking with Tangerine• Guide and educate clients with account set-up and creation.• Have a keen eye on clients, documents, attitude to manage and prevent fraud.• Create, analyze, and interpret daily business reports and coordinate with manager to develop business action plan. •Effectively promote brand consideration by educating on our direct model while proactively provide administration support ensuring effective day-to day operation of the business.•Continuously trained myself to make sure product knowledge and business operations are up-to-date.•Consistently exceeded quota, surpassing monthly targets. Show less

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  Globe Telecom

  Jan 2019 - Jul 2020

  • Proven success in building carrier relationship, account acquisition, development, retention• Responsible for improvement of P&L (profits and losses)• Negotiate deals, rates, terms, and traffic (voice minutes, data, sms)• Acted as strategist adviser for key decision makers• Contract or Agreements drafting, review, and negotiations.• Responsible launches of technologies between Globe and the Roaming partners• Grow or sustain revenues by ensuring rates are up-to-date and competitive• Sales analysis, reporting, and forecasting• Coordinate with the local teams to ensure negotiated rates are being utilized• Collaborate with internal and external marketing teams to develop and execute above-the-line and below-the-line marketing programs to promote sales.• Used Syniverse Technologies I.e. Syniverse Symphony.• Delivered business achievement of 100% $70,959,850 vs target of $70,948,922 for 2019. Show less • Proven success in building carrier relationship, account acquisition, development, retention• Responsible for improvement of P&L (profits and losses)• Negotiate deals, rates, terms, and traffic (voice minutes, data, sms)• Acted as strategist adviser for key decision makers• Contract or Agreements drafting, review, and negotiations.• Responsible launches of technologies between Globe and the Roaming partners• Grow or sustain revenues by ensuring rates are up-to-date and competitive• Sales analysis, reporting, and forecasting• Coordinate with the local teams to ensure negotiated rates are being utilized• Collaborate with internal and external marketing teams to develop and execute above-the-line and below-the-line marketing programs to promote sales.• Used Syniverse Technologies I.e. Syniverse Symphony.• Delivered business achievement of 100% $70,959,850 vs target of $70,948,922 for 2019. Show less

  • International Roaming Sales Manager

    Jan 2020 - Jul 2020

  • International Wholesale Voice Sales Manager

    Jan 2019 - Jan 2020
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  HealthPRO Procurement Services Inc.

  Nov 2020 - Nov 2022

  • Undertakes quantitative and qualitative analysis of key audiences• Develops needs analysis and identifies industry trends using data analysis and market research• Responsible for analyzing and reporting on performance metrics• Tracks and reports new business development campaign activity• Uses insights to proactively suggest action plans that address member issues, attract, retain new members as well as increase referrals from member community• Supports prospects and new members with strong customer service• Highly collaborative project management with the Member Support Team and works cross-functionally with other internal teams Show less · Proven success in building relationship and rapport with current members· Collaborate with the MS managers to have a strategic approach to members· Analyze and understand member issues. Contribute potential solution(s) and action plan(s) · Uses insight to identify deeper/underlying challenges and potential solution· Read, verify, and clean gathered data, understand the impact before presenting to the key stakeholder(s)· Collaborate with team members and other departments to exchange ideas and best practices· Generate sales and commitment reports using different systems like PowerBI and Pentaho· Coordinate between members, Clinical Team, and suppliers on members issues ie. pricing dis-crepancies, supply disruptions, etc· Ensure timely processing of member commitments, product addition requests, incident reports, etc· Ensure timely and accurate replies to members· Empathetic to member situations while adhering to HealthPRO and supplier protocols· Accommodate and support potential new members· Proactively looks for ways to improve department/company processes and discuss this with manager/director for possible implementation Show less

  • Business Development Analyst

    Dec 2021 - Nov 2022

  • Coordinator, Member Support

    Nov 2020 - Dec 2021
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  OECM

  Nov 2022 - now

  Customer Relationship Manager

  • Build partnerships with customers.• Serve as the primary point of contact for contract related services• Provide customers with accurate information and on-time replies.• Attend customer outreach, introduce OECM to prospective customers, and direct end-users to the proper department in their respective organizations.• Empathetic to customer situations while adhering to internal and external protocols through co-ordination with the CRM and SRM teams.• Regularly conducts new customer onboarding to existing and new customers. • Introduce OECM and uncover the needs of potential customers to match with correct agreements efficiently.• Conduct Business Reviews with customers.• Created 2 PowerBI dashboards in 3 months of joining the company: 1. CRM Dashboard: This tool was immediately used for Business Reviews and saved the team about 4 hours per customer. Increasing the efficiency of each CRM by about 80%. 2. CRM Version Customer Transition Tracker: allows to track the generational transition of the agreements and gives a list of agreements that a customer is leveraging and/or that they have not yet transitioned to. Will increase the user's efficiency by 90% and save 3 to 5 hours vs manual tracking. Show less