Alexandra Palacio

Experience

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  Charlotte Russe

  Aug 2015 - Feb 2018

  Store Manager

  Accountable for all aspects of store performance ranging from $1M to $5M in annual salesCollaborated with District Manager to develop strategic goals for sales and communicatesgoals to store teamResponsible for hiring, supervising, evaluating, and training staffResponsible for schedule planning and coach trainers to ensure effective trainingOversaw sales plan, payroll execution, expense control, and shrinkconduct interviews, work referrals, and background checks

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  David's Bridal

  Feb 2018 - Mar 2019

  Sales Manager

  Supported Store Manager to integrate HR operation and administration with an efficientrecruitment program, facilitating focused training on retention, and rewards recognitionOrchestrated targeted recruitment of top talent, 53 key employees - enhanced staff diversityand increased employee retention by 38% to dateBoosted team morale and overall sales volume by creating employee incentive sales contestsReviewed sales figures and forecasted future sales volume to maximize profits plannedMaintained detailed employee records and handled employee relations issuesTrained staff on David's Bridal Partnership program to maximize salesIdentified and prioritized critical business issues and aligned the team. Discerns what is critical andputs less important issues aside, Eliminates roadblocksExecuted effective scheduling practices to maximize sales and customer service Show less

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  ECPI University

  Mar 2019 - Apr 2023

  Admissions Recruiter

  Demonstrates leadership by making improvements to work processes and helping to train othersteam membersJuggles multiple projects and tasks to ensure high quality and timely deliveryWorks closely with team members to deliver project requirements, develop solutions and meetdeadlinesWorks successfully with a diverse group of coworkers to accomplish goals and address issuesrelated to our products and servicesMakes outbound calls to prospective students who have expressed an interest in attending theUniversityCounsels students directly on course choices, schedules, and study habitsEnsures that all enrollment paperwork is completed accurately and timely mannerfollows strict code of ethics and comply with ECPI University policies, procedures, State andFederal law and accrediting regulationsCompletes daily metrics and reportsetting up special recruitment eventsReviews college transfer course work and test scores to determine student placementEncourages students to carefully consider career options and related academic decisionsbased on personal strengths and goalsDemonstrates self-reliance by meeting and exceeding workflow needsProvides excellent service and attention to customers when face-to-face or through phoneconversations. Over 75 outbound calls a day Show less

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  ADP

  Apr 2022 - now

  HCM Consultant