Hannah Mae B.

Experience

• 

  Aegis PeopleSupport, Inc.

  Apr 2014 - Aug 2014

  Customer Service Representative (Expedia/Travelocity Account)

  Handled customer service concerns through Expedia and Travelocity. Assisted clients in booking their flights, hotels, rentals, and experiences.

• 

  The Moment Group of Restaurants

  Mar 2016 - Jun 2016

  Line Cook
• 

  Harte Hanks

  Aug 2017 - Dec 2017

  Technical Support Specialist (Samsung Mobile)

  Mobile expert in the latest Samsung gadgets (Mobile, mobile accessories, smartwatches). Troubleshooting and customer satisfaction.

• 

  Tax1099.com

  Dec 2017 - Jan 2018

  Chat Support

  Non-voice position. Troubleshooting tech problems, through QuickBooks and Xero via Zendesk. Made sure clients are satisfied with the service they bought from the vendor.

• 

  Appen

  May 2019 - Jun 2022

  Independent Contractor
• 

  Mondelēz International

  Jul 2021 - Sept 2022

  Business and Development Engineering Intern

  Maintenance Department • Exposed to basic machine operations and processes• Practiced preventive and Scheduled Maintenance Compliance & Servicing.• In charge of the integration of all Maintenance Department's inventory and maintenance data to SAP PM• Had technical training in Mechanical, Electrical, Pneumatics, and Lubrication processes• Abnormality Tracking and Handling• Improved and close monitoring of Safety and LOTO Maps for the whole production area• Enhanced problem-solving skills addressing gaps using the RCA method to eliminate machine breakdownsBusiness Development and Engineering Department• Hands-on governance of project monitoring (documentation, data analyses, brainstorming)• Supported various project proposals and process optimization• Exposure to conveying system projects• Solidified Excel skills, data analysis, and project management• Coordinated with contractors and suppliers of different fields and services for project implementation, commissioning, and execution• Good Warehousing PracticesIL6S Department• Familiar with IL6S (Lean & Six Sigma) practices• Food waste and loss monitoring to reduce losses• Production downtime monitoring and project proposals• Worked closely with IL6S engineers and improved technical analysis using different problem-solving tools for manufacturing Show less

• 

  ValuePlus

  Feb 2023 - Mar 2024

  Achieved a 20% reduction in process lags by effectively managing daily parts operations, including service requests, order generation, inventory tracking, and profit margin maintenance.Assisted in selecting suppliers and contractors, emphasizing good procurement practices, sustainability, ethical purchasing standards, and cost-effectiveness.Provided expert auto parts solutions to retail and fleet customers, both in-person and over the phone.Contributed to the receiving area by efficiently handling tasks such as loading/unloading, receiving stock, resolving discrepancies, distributing items, completing reports, data entry, filing orders, and item delivery. Show less

  • Parts Specialist

    Oct 2023 - Mar 2024

  • Parts Intern

    Feb 2023 - Sept 2023
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  Flash Express

  Mar 2024 - now

  Project Officer