Caroline Mokoena

Experience

• 

  Duneden Hotel & Conference

  Jan 2001 - Dec 2001

  Duty Manager
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  Maxis Food

  Feb 2002 - Aug 2004

  Restaurant Assistant Manager
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  CedarWoods of Sandton

  Mar 2003 - Dec 2010

  •Opening and closing of Hotel -Opening the hotel kitchen and taking out stock for the chefs so they can prepare breakfast -Taking out stationery for the conference staff so they can prepare for conferences •Purchasing and receiving stock -Checking the stock level and ordering according to occupancy of the hotel-Purchasing both food and beverage items.-Receiving stock and placing it according to FIFO RULE-Issuing of the stock per requisition list for both restaurant and conference. •Staff supervision as well as staff roaster-Managing all departments according to the roaster, if everyone is present at work. That 40 staff currently not including the casual staff.-Doing their roaster weekly according the occupancy and changing it when there’s a last minute booking. -Roaster for all of these departments: Main kitchen chefs, Banqueting staff, housekeeping, scullery, restaurant waiters, bar staff, restaurant chefs, maintenance staff as well as the garden staff.-Doing wages for the casuals as per their hours worked.•Stock control and operations as a whole-Quantity as well as quality of amount of food to be issued for conferences, function as well as for our restaurant according occupancy. -Beverage quantity control for function and the bar.-Bar daily stock to be checked if it’s done daily and I have to balance it off on excel spread sheet. -Monthly stocks take for the main stores: beverages, food as well as dry goods. -Do variance report for my managing director for food & beverage cost percentages. •Managing of accommodation rooms as well as conference rooms-Check occupancy and cook accordingly if its group booking and they have dinner & breakfast. -Order the room amenities accordingly for both conference & bedroom. -Put enough staff on duty according to how busy the hotel is. Show less

  • Operations Manager

    Jan 2007 - Dec 2010

  • Banqueting co-ordinator

    Mar 2003 - Dec 2006
• 

  Sun International

  Dec 2010 - Nov 2013

  Hotel Manager- Carnival City

  •Purchasing and receiving stock -Checking the stock level and ordering according to occupancy of the hotel-Purchasing guest supplier, flowers for the hotel & as well as the linen and towels.-Receiving stock and placing it according to FIFO RULE-Issuing of the stock per requisition for the rooms. •Staff supervision as well as staff roaster-Managing all departments according to the roaster, if everyone is present at work. Checking according to the roster that was submitted by their managers on the 20th of each month. -Doing their roaster for Front office staff monthly according the occupancy and changing it when there’s a last minute functions for Casino. -Doing calculations for the staff salary every two months circle for overtime & Public holidays. •Stock control and operations as a whole-Quality and standard served at the restaurant is of the standard all the time. -Quantity of our turndown chocolates is according to occupancy. -Registration cards are ready and according to requirements of the guest if there’s special request for check inns. -Correct rates are charge for all guest in-house & arrivals.-Room standards are kept at all times accordingly. -Occupancy reports are being sent to my Manager every 1st of the month. -Liaise with gaming managers with regards to special for the hotel. -No show reports are sent every day. -Stock control sheet is updated on monthly basis and its sent after stock take month end. -Check guest laundry charges are correct & do a consolidated report for finance every end of the month. -Do purchase request & goods received dockets and submit to my manager. Show less

• 

  Bidvest Prestige

  Dec 2013 - Jun 2014

  Operations Manager- Monte Casino

  Responsible for 5 properties, ensuring that they run smoothly. The 54 on bath Hotel, Emperors 22 back of house kitchen, Protea Hotel, Premier OR Tambo Hotel and lastly Oaktree guest house.Ensure that clients satisfaction is met at all times.HR related issues are addressed.

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  Southern Sun

  Jun 2014 - now

  •Client Satisfactory -Develop relationship with our guest as well as our VIP Members. -Follow up on guest complains on eGuest survey & Trip Advisor and respond to guest. -Ensure involvement of HOD in plan of action to resolve complains. -Give attention to detail for each department. -Follow up on maintenance/incident report. •Profitability -Ensure of control on direct expenses. -Ensure control of head counts for permanent staff and casual staff. -Control the leave of the permanent staff to be on a minimal amount. •Revenue Control-Do projection forecast on revenue for the month-Submit revenue report forecast vs actual every Monday. -Ensure budgeted revenue for expenses is in line on monthly basis. -Retention of current business with Travel Agency and companies as well as individual guest-Submit Market share report on how we performed in line with the market -Ensure that our rates are managed as per occupancy. •Human Resource -Responsible for recruitment -Ensure the staff is developed as per need. -Performance evaluation -Ensure staff adhere to company policy and procedures -Ensure disciplinary procedures are adhered to. •Operations of the Hotel.-Ensure that the departments run smoothly through HOD-Ensure monthly meetings are done by HOD and they submit minutes. -Ensuring that the performance evaluation is done monthly by HOD’s for their sub-ordinates. -Ensuring that standards are kept for breakfast and dinner buffet. -Responsible to check housekeeping recons are done as per audit requirements. -Responsible to check that the kitchen is in line with Q-PRO requirements. -Ensure that Front Office follow the procedures and in line with audit requirements.-Responsible for submission of ORMS report, to ensure that the hotel is in line with risk requirements and environmental. Show less

  • General Manager Garden Court Polokwane

    Sept 2022 - now

  • General Manager - Southern Sun Gold Reef and Theme Park Hotel

    Nov 2021 - Sept 2022

  • General Manager - Southern Sun The Ridge & Stay Easy Emalahleni

    Oct 2019 - Nov 2021

  • Deputy General Manager - Garden Court Milpark

    Jan 2019 - Sept 2019

  • Deputy General Manager- Garden Court Polokwane

    Jun 2014 - Jan 2019