Jesus Loyo

Experience

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  Aeropostale

  Jun 2008 - May 2014

  Sales Associate / Sales Lead Trained/Merch Flow Supervisor

  • Sales: o Assist in meeting sales plans and expectations. o Assist in meeting statistical quality selling expectations. o Interact with customers. o Provide customer service and communicate the brand identity. • Operations: o Assist maintaining store standards for merchandising, cleanliness and operations.

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  BBVA Compass

  Jul 2010 - May 2012

  Associate Manager

  • Provide an exceptional customer experience. • Manage all aspects of the branch associate line and vault. o Work with the Assistant Branch Manager (ABM) to prepare work schedules within Branch Associate model recommendations to ensure adequate staffing levels to meet service needs of customers. o Coordinate workflow to ensure all work is properly completed and distributed to the proper area in a timely manner. o Ensure branch remains within acceptable cash limit.o Ensure daily deposit review is in place. Ensure proper controls are in effect for placing deposit item holds, as needed. Ensure daily review of watch log file. o Coach Branch Associate staff to be aware of suspicious activity and transactions. • Be aware of all sales campaigns and products offered to ensure branch associates are looking for referral opportunities. o Promotes sales awareness by demonstrating leadership and meeting sales objectives in sales referrals and sales related activities. Participate in all branch sales meetings held by the Branch Retail Executive (BRE).• Perform all paying and receiving Branch Associate duties as well as more complex transactions, balancing functions, and other branch duties as assigned. Show less

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  Argent Financial Group, Inc.

  May 2012 - now

  • Assist CCO with the development of monitoring and testing programs based on adherence to relevant policies and regulations.• Develop various reporting that will be subject to review by Compliance and, through the use of data analytics, culminate into trend or exception reports for management. • Perform risk-based compliance monitoring and testing relating to, but not limited to, conflicts of interest, new account acceptance, BSA, Reg P, Reg R, etc.• Provide guidance and support to the trust line of business in regard to various account types such as: revocable and irrevocable trusts, management agencies, special needs trusts, charities/donor-advised funds, IRAs, retirement plans, and custodies.• Assist CCO with BSA/AML program through ongoing review and monitoring as adherence to related policies and regulations is observed.• Maintain a knowledge base of current federal and state regulations and laws affecting all aspects within the scope of the Fiduciary Compliance Program.• Develop quality assurance reporting that focuses on processes and procedures that result in improved quality associated with overall training, documentation, monitoring, and audits. • Ensure account and investment reviews are completed accurately and timely, based on account risk rating. Report related exceptions and trends to the appropriate oversight committees and management.• Work with managers and appropriate staff to update and maintain policies, procedures, programs, and related checklists, as regulations change.• Participate in projects to support or enhance the line of business, focusing on ensuring adherence to applicable regulations is met. • Perform other duties assigned for which the employee is qualified and physically able to perform, with or without reasonable accommodations. Show less • Developed revisions to desk procedures by evaluating operational practices and identifying improvement opportunities.• Streamlined processes to maximize operational efficiency.• Computerized office activities, maintained customer communications and tracked records through delivery.• Compiled internal information for compliance audit by reviewing company policy documentation and noncompliance reports, and investigations into account administration.• Monitored compliance with processes, policies, procedures and standards.• Played key role in development and launch of company's intranet, ticketing system, and electronic approvals by providing research and development of training requirements and securing approval for implementation.• Managed quality programs to reduce overdue compliance activities.• Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.• Prepared training programs to improve compliance at all levels.• Gathered, organized and evaluated data to make accurate assessments of current operations.• Used Excel and Microsoft Query to create reports to keep senior management informed of operations and progress of compliance efforts.• Researched learning topics and worked with Compliance in drafting scripts and documentation, producing video, tracking attendance and implementing audits.• Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.• Created training programs and instructional materials to further educate Trust Officers and account assistants. Show less • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.• Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.• Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.• Handled day-to-day running of trust accounting system and fee operations department, ensuring high levels of productivity and progression.• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.• Managed effective action plans to respond to audit discoveries and compliance violations.• Assisted with training sessions to educate management personnel on compliance and regulatory standards through MS Excel and presentations.• Drafted agendas, recorded minutes and created corporate resolutions for board meetings and management committees.• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service. Show less • Collecting, compiling, and analyzing raw data from multiple sources to produce accurate financial summaries.• Identifying and researching client issues under supervision of team leader.• Assists account administrators with transactions requested by client.• Directly work with clients to perform responsibilities when appropriate.• Responds to client requests for account information or initiates transactions requested by client or administrators.• Opens and closes accounts on trust system, reviews reports, databases, transactions, and makes changes and recommendations when necessary.• Initiates proper disbursement of funds as directed, prepares tickets to either buy or sell assets upon direction, and verifies that these transactions are properly processed and posted.• Prepare account review documents and monitor records to ensure accuracy and completion.• Prepares tickets to place or delete assets on record upon proper direction.• Interacts with partners on daily basis to receive and communicate information on all aspects of client relationship and general office and clerical support to: President/Chairman, two Vice Presidents and Senior Trust Advisor.• Serving as contact for custodian and system provider, and for internal/external auditors and submitting Board reports and Investment functions.• Prepared variety of written communications, reports and documents to ensure smooth operations.• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting Show less

  • Senior Compliance Officer

    Dec 2022 - now

  • Sr. Middle Office Administrator

    Jul 2018 - Dec 2022

  • Middle Office Administrator

    Jan 2017 - Jul 2018

  • Wealth Management Associate/Business Operations Coordinator

    May 2012 - Dec 2016
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  U-Haul International, Inc.

  May 2014 - now

  Customer Service Supervisor

  -Directing and motivating center personnel in order to meet objectives, as well as maintaining good customer relations at all times. - Levels inspection.- Clean rental equipment.- Dispense propane.- Maintain the facility and lot in a clean condition.- Serve customers in person and on the telephone.- Use the computer to prepare rental contracts and invoices.