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Derek Burgess

Derek Burgess

Deskside Support Technician

Followers of Derek Burgess369 followers
location of Derek BurgessCalgary, Alberta, Canada

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  • Timeline

  • About me

    Massage Therapist

  • Education

    • Mount Royal University

      2021 - 2023
      Diploma in Massage Therapy

      The Massage Therapy Diploma is accredited by the Canadian Massage Therapy Council for Accreditation (CMTCA) and recognized by the professional associations and regulatory colleges. Delivering training to the highest national standards, the diploma features a comprehensive approach to wellness with an emphasis on treating chronic and acute conditions.

    • Lethbridge College

      2000 - 2001
      Electronic Technician: Personal Computer Service Certificate Program

      Activities and Societies: Cross Country Track and Field Team Electronic Technician: Personal Computer Service Certificate Program Completed Course with Honours

    • The University of Lethbridge

      1994 - 2000
      Business/Commerce, General

      Activities and Societies: Track and Field Team Attended University working towards a Business Management Degree Completed 30 of 40 courses required to complete degree Competed in CIAU athletics in Track and Field

  • Experience

    • Suncor Energy

      Mar 2002 - Mar 2007
      Deskside Support Technician

      Maintained direct customer IT equipment including workstations, laptops, kiosks and audio video equipment Supported the Upgrading Department as their area-specific technician from 2002-2005o Supported EHT, DMS, PLC, video surveillance and radio communication hardware in a refinery plant environmento Worked safely in hazardous operating areas with zero recordable incidents

    • Suncor Energy

      May 2008 - Jan 2024

      Am accountable for the delivery of all Deskside Support Services to Suncor Energy Inc. throughout North America Act as Vendor Manager for outsource provider and govern service delivery for Deskside support o Areas included Wood Buffalo region, Calgary, Greater Toronto area, Sarnia, Denver, St. John’s, Edmonton, and Montrealo Measure and monitor vendor contractual obligations via KPI reporting, site visitso Govern Suncor specific training requirements and tools for the outsourced serviceo Develop and maintain Suncor standards and process for Deskside Support service deliveryo Manage Suncor vehicle fleet (22 vehicles) provided to outsourced vendorsParticipate and govern end user computing asset lifecycle; work with major vendors on equipment roadmaps and provide recommendations to senior management on technology standardsMaintain excellent Vendor and Client relationshipsParticipate in escalated problem management cases as required Show less

      • Specialist, Hosting Services – Windows Servers

        Nov 2018 - Jan 2024

      • Deskside Support Service Lead

        Sept 2010 - Jan 2024

      • IT Business Advisor

        May 2008 - Sept 2010

    • DNB MASSAGE LTD.

      Jan 2024 - now
      Licensed Massage Therapist

      A 2023 graduate of Mount Royal University’s massage therapy diploma program, Derek is focused on delivering therapeutic and sports massage. Sport and athletics have always been a part of Derek’s life, from competitive track running in high school and university, to more recent pursuits such as road cycling, recreational hockey and coaching soccer. Derek has developed respect for the body and understands the benefits that massage can bring to sports and wellness. It’s why he decided to transition from Information Technology to a new career path focused on helping clients achieve their wellness goals. Show less

  • Licenses & Certifications

    • CompTIA A+ Certified Professional