Satinder Minhas - Certified Product Leader, C.S.P.O, M.Tech

Satinder Minhas - Certified Product Leader, C.S.P.O, M.Tech

Graduate Assistant

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location of Satinder Minhas - Certified Product Leader, C.S.P.O, M.TechCalgary, Alberta, Canada

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  • Timeline

  • About me

    Product Vision I Innovation I Launch I Quality Assurance I UX I

  • Education

    • Punjab Technical University

      2005 - 2009
      Bachelor of Technology - BTech Electrical, Electronic and Communications Engineering Technology/Technician First division
    • Punjab Technical University

      2011 - 2013
      Master of Technology - MTech Electrical and Electronics Engineering First Division
  • Experience

    • CSIR-Central Scientific Instruments Organisation

      Aug 2009 - Jan 2010
      Graduate Assistant
    • CT Institute of Engineering, Management and Technology, Shahpur

      Mar 2010 - Dec 2010
      College Lecturer

      Developed course materials for undergraduate and graduate student segments.Conceptualized exam materials and practical lab work.Organized Job Fairs for Students’ Placements and Extracurricular activities.

    • Kayako

      Jan 2011 - Jul 2015

      Reduced customer complaints by 20% by conceptualizing the development idea of Chat history for improved customer journey and engagement.Synthesized product roadmaps with 5-year vision including quarterly, and yearly goals aligning the product vision with market needs and business strategy.Achieved buy-in from the executive team to double the team capacity and accelerated global commercialization resulting in bringing 3 international clients on board.Built prioritized roadmaps driven by business value and impact. Roadmaps resulted in the successful delivery of over 100 epics and 2500 user stories across multiple products for Small and medium businesses. Show less

      • Product Manager

        Mar 2011 - Jul 2015
      • Products Specialist

        Jan 2011 - Jun 2013
    • Staples Canada

      Oct 2015 - Jun 2019
      Service Product Manager

      Owned and drove successfully, features launch to modernize Staples preferred customer e-commercePlatform for optimal customer experience.Improved customer retention by 10 %, addressing the need to enhance page upload time by analyzingcustomer drop-off rate both on the web and in-store online-kiosk.Demonstrated strong Stakeholder management by providing regular presentations, executive demosto both internal and external stakeholders over ongoing and upcoming projects including timelines,resources, and risk items.Spearheaded the cross-functional team Sprint ceremonies along with story time, daily stand-upsresulting in cross-organization alignment and reduced decision-making time by 25%.Performed system testing, and user acceptance testing based on customers' feedback, maintaining high levels of quality assurance. Show less

    • Morgan Stanley

      Nov 2019 - Dec 2022

      Provide tailored, exclusive support for executive-level transactions by managing and automating Employee trading Plans and Forms Filling— Collaborate with cross-functional teams comprised of UX, Sales, Data Analytics, Engineering, and Customer Success Teams.Launched 3 different products and features from discovery to fruition, with a combined usage of more than 2 million users within the North American region.

      • Product Manager

        Sept 2019 - Dec 2022
      • Quality Assurance Specialist

        Nov 2019 - May 2020
    • Benevity

      Jul 2023 - now
      Product Manager
  • Licenses & Certifications

    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Aug 2025
    • Product Leader Certificate

      Product School
      Apr 2022
      View certificate certificate
    • PMC Level-1

      Pragmatic Institute
      View certificate certificate
    • Foundations

      Pragmatic Institute
      Nov 2020
      View certificate certificate
    • Product Manager Certificate

      Product School
      Jun 2018
  • Volunteer Experience

    • Gym Attendant Volunteer

      Issued by YMCA Calgary on Aug 2022
      YMCA CalgaryAssociated with Satinder Minhas - Certified Product Leader, C.S.P.O, M.Tech
    • Adaptive Fitness Volunteer - Village Square Leisure Center

      Issued by The City of Calgary Youth Employment Centre on Oct 2015
      The City of Calgary Youth Employment CentreAssociated with Satinder Minhas - Certified Product Leader, C.S.P.O, M.Tech