Satinder Minhas - Certified Product Leader, C.S.P.O, M.Tech

Experience

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  CSIR-Central Scientific Instruments Organisation

  Aug 2009 - Jan 2010

  Graduate Assistant
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  CT Institute of Engineering, Management and Technology, Shahpur

  Mar 2010 - Dec 2010

  College Lecturer

  Developed course materials for undergraduate and graduate student segments.Conceptualized exam materials and practical lab work.Organized Job Fairs for Students’ Placements and Extracurricular activities.

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  Kayako

  Jan 2011 - Jul 2015

  Reduced customer complaints by 20% by conceptualizing the development idea of Chat history for improved customer journey and engagement.Synthesized product roadmaps with 5-year vision including quarterly, and yearly goals aligning the product vision with market needs and business strategy.Achieved buy-in from the executive team to double the team capacity and accelerated global commercialization resulting in bringing 3 international clients on board.Built prioritized roadmaps driven by business value and impact. Roadmaps resulted in the successful delivery of over 100 epics and 2500 user stories across multiple products for Small and medium businesses. Show less

  • Product Manager

    Mar 2011 - Jul 2015

  • Products Specialist

    Jan 2011 - Jun 2013
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  Staples Canada

  Oct 2015 - Jun 2019

  Service Product Manager

  Owned and drove successfully, features launch to modernize Staples preferred customer e-commercePlatform for optimal customer experience.Improved customer retention by 10 %, addressing the need to enhance page upload time by analyzingcustomer drop-off rate both on the web and in-store online-kiosk.Demonstrated strong Stakeholder management by providing regular presentations, executive demosto both internal and external stakeholders over ongoing and upcoming projects including timelines,resources, and risk items.Spearheaded the cross-functional team Sprint ceremonies along with story time, daily stand-upsresulting in cross-organization alignment and reduced decision-making time by 25%.Performed system testing, and user acceptance testing based on customers' feedback, maintaining high levels of quality assurance. Show less

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  Morgan Stanley

  Nov 2019 - Dec 2022

  Provide tailored, exclusive support for executive-level transactions by managing and automating Employee trading Plans and Forms Filling— Collaborate with cross-functional teams comprised of UX, Sales, Data Analytics, Engineering, and Customer Success Teams.Launched 3 different products and features from discovery to fruition, with a combined usage of more than 2 million users within the North American region.

  • Product Manager

    Sept 2019 - Dec 2022

  • Quality Assurance Specialist

    Nov 2019 - May 2020
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  Benevity

  Jul 2023 - now

  Product Manager