Semih Danis

Experience

• 

  Tesaş Telekomünikasyon A.Ş.

  Oct 2006 - Dec 2007

  Technical Support Engineer

  - Responsible for technical support for VOIP customers and call centers.

• 

  Vodafone

  Oct 2007 - Apr 2011

  Senior Network Engineer

  - Maintain Vodafone Turkey’s fixed voice networks ensuring their stability and quality

• 

  Turkcell

  Feb 2012 - now

  - Manage Turkcell’s Cloud infrastructure Services with responsibility of all virtualization, hardware, OS, system, storage, orchestration levels.- Responsible for leading 17 Cloud and Core services engineers. Responsible for hiring, performance reviews, training and project management.- Responsible for Turkcell’s Cloud Infrastructure platforms; Redhat Openstack, Openshift, Ceph Storage, Docker, Mano, FusionSphere- Manage, control and report operational performance, budget and capacity.- Responsible for operations, problem and process management - Contribute to process improvement and cost optimization initiatives.- Work with vendors to improve operations capabilities and qualifications- Maintain and develop KPIs and SLAs management.- Working with DevOps and CI/CD model for Telco Cloud Private cloud infra.- Manage Turkcell’s Cloud operational infrastructure and broadband core services’ annuel Opex & Capex budget. Show less Voice & TT Customer Operations & Process Management Manager- Responsible for managing Turkcell’s corporate Voice and xDSL, FTTX leased line customer's network operations and 2nd level support. -Responsible for all corporate customer support on-site incident maintanence operation working with 3rd party partners with an annuel budget.- Responsible for maintain and develop KPI and SLA management.- Responsible for managing Process Management for corporate customer support organization.- Manage service process management to implement new services in support organization.- Manage, control and report operational performance, budget and capacity. Show less

  • Cloud Services Manager

    Nov 2021 - now

  • Customer Operations Manager

    May 2020 - Dec 2021

  • Voice Network Expert, Team Leader

    Feb 2012 - May 2020