Nicholas Choate

Experience

• 

  M&B Gardens

  Mar 2008 - Oct 2014

  Assistent Landscaper

  Main duties consisted of working project as the Foreman/hand labor. Designed some Water and Hardscapes mainly. Half of my career was spent doing jobs solo leaving me to learn proper time and work resource management.

• 

  Microsoft

  Oct 2014 - now

  Customer ObsessionHelp business and commercial customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual and business needsAdaptabilityEffectively respond to changing in-store consumer and business environment, circumstances, and situations through customer engagementsAbility to facilitate business engagement experiences through in store briefings, workshops, events, and demosDrive for ResultsContinuously building your level of knowledge around commercial devices and services while articulating the Microsoft Stores value proposition to our customersUtilize analytical and organizational skills by maintaining meticulous reporting and records in the store's customer relationship management (CRM) databaseMaintain a sense of urgency and accuracy when creating customer quotations and technology recommendations under the oversight and guidance of the Store Manager and BSSInfluencing for ImpactEmpower and engage with peers, store leaders, corporate and field team members in the development of innovative ways to drive business impact in the SMB space, building on our #WeWinAsATeam culturePossesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates'Foster SMB relationships locally through events that illuminate brand awareness within our communityCollaborationAct as the business liaison to all team mates on training and learning of our commercial products and services as well as monitor the learning progress on commercial initiatives in partnership with the in-store Retail Learning Specialist (RLS) and BSS.Distill information collected on important initiatives and learnings from weekly Microsoft Direct Business Sales calls; communicating takeaways and action items with in-store teams Show less Inventory Integrity: This is to keep the integrity of the warehouse inventory levels. This means making sure that product is where it is to be and to moved to where and how it is moved in the proper manner. The business impact this holds over the store is that of variance. This can lead to our store being in a bad spot if left unchecked.Policy management: Making sure that employees are up to date on new polices and what they effect. This can effect the store in lose of revenue and not need use of or appeasement budget.Maintenance of Equipment: Maintenance of the store equipment from radios and MPOSs to devices out and about the store like Surfaces used by the employees.Listener: Listening to employees when they need to vent at work and would like it to stay confidential. This can lead to employees feeling better and able to continue with there shift with our there emotions effecting there duties to much.Working with Business team to make sure all orders are filled as soon as they are needed and to make sure we can give our business customers what we have promised them. Show less

  • Support Escalation Engineer

    Sept 2022 - now

  • Support Engineer

    Apr 2020 - Sept 2022

  • Service Adviser

    Feb 2018 - Apr 2020

  • Inventory Control Expert

    Feb 2015 - Feb 2018

  • Product Adviser

    Oct 2014 - Feb 2015