Balakrishnan S

Experience

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  Prakash Air freight

  Dec 2006 - Aug 2010

  Customer Support Executive

  • Answered customers telephone calls regarding existing account• Handled trace enquires on both inbound and outbound deliveries • Respond to questions and concerns about services and escalate call appropriately• Assisted Gateway operation team in collecting pending paper works for clearance of shipments• Handled customer inquiries, complaints, billing questions and payment• consistently improved customer satisfaction through expert resolution of conflicts • Informing customers on progress of clearance and deliveries. Show less

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  FedEx Express Corporation

  Sept 2010 - now

  Account Executive

   sales fedex products and services  Identify client requirements and update in the system Source new sales opportunities through inbound lead follow-up and outbound calls and emails Discussed product and services, quote prices and negotiation Attend inbound phone and emails , client queries, issues Understand customer needs and requirements Identifying the root cause of the issues and resolving client queries at earliest Provide presentation of product and services for primary clients Automation support to every clients and ensuring to offer additional support to them Document all activities with internal and external customers Serving as a primary point of contact for all customer related services, issues and thereby ensuring problem resolutions and customer retention Attending meeting / conference calls with clients and internal customers Coordinate with other departments to achieve organization objective. Show less

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  Kintetsu World Express

  Feb 2024 - now

  Assistant Sales Manager