Kirollos Adel

Experience

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  Orange Egypt

  Jan 2015 - Jun 2019

  1-Greet and direct customers2-Provide accurate information (e.g. product features, pricing and after-sales services)3-Answer customers’ questions about specific products/services4-Conduct price and feature comparisons to facilitate purchasingCross-sell products5-Ensure racks are fully stocked6-Manage returns of merchandise7-Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)8-Inform customers about discounts and special offers9-Provide customer feedback to the Store Manager10-Stay up-to-date with new products/services11- Handling Stock Show less

  • HR Business Partner

    Jan 2019 - Jun 2019

  • Human Resources Trainer

    Mar 2018 - May 2019

  • Retail Sales Representative

    Jan 2015 - May 2019
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  Jade Textile

  Jun 2019 - Dec 2022

  HR Business Partner

  Training & Development:•Developed training material for conceptual training & process training (hiring, performance management, dealing with behavior, writing systems for operations & Leadership)•Executed the seven-day training program and is holding a weekly workshop for practical implementation•Evaluate training sessions & material for enhancement•Own the training process across the organization to ensure consistent approach for all kinds of trainings (Safety, on-boarding, process, operations & developmental)Recruitment •Assist managers in creating a proper manpower plan (Reasonable & efficient)•Handle all sourcing activities for the allocated department and roles•Ensure proper on-boarding and training of the newly hired employees•Train the managers on proper interviewing skills like CBI, probing, case studies & candidate experienceGeneral & Administrative•Ensure smooth on-boarding for expats & their administrative requirements (Housing, mobile allowance, transportation & country orientation)•Manage the administration part for the allocated population •Ensure proper and fair implementation of all HR systems (Training, employee relations, working hours, shift rotations) Show less

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  BasharSoft

  Dec 2022 - now

  HR Business Partner

  1-Conduct weekly meetings with respective business units.2-Consult with line management providing HR guidance when appropriate.3-Analyze trends and metrics in partnership with the Talent Management function to develop solutions, programs and policies. 4-Manage and resolve complex employee relations issues. 5-Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.6-Develop & maintain right manpower planning for respective business units and provide input on business unit restructures, workforce planning, succession planning and report back to the HR Director.7-Identify training needs for business units and report back to the HR Director & talent management function. 8-Evaluate and monitor success of training programs and report feedback to the Talent Management function.9-Responsible for recruitment for their business units in collaboration with talent management functions.10-Implement HR policies & procedures and revert back with input on improvement ideas.11-Implement the performance management system, track performance & identify gaps. Show less

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  Sky Developments

  Dec 2023 - now

  HR Business Partner

  - Provide guidance and input on business unit restructures, workforce planning, succession planning and report back to HR Director.- Responsible for recruitment and meet the TTF target.- Develop and track manpower planning- Conduct weekly meetings with respective business units.- Consult with line management providing HR guidance when appropriate.- Analyze trends and metrics in partnership with HR Director to develop solutions, programs and policies.- Manage and resolve complex employee relations issues.- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees- Provides day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).- Works closely with management and employees to improve work relationships, build morale, increase productivity and retention. - Identify training needs for business units and report back to HR Director.- Evaluate and monitor success of training programs and report back. Show less