Glauco Thiele

Experience

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  ATS Consultoria Contábil

  Jan 1999 - Dec 2001

  Técnico Informática

  Help Desk

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  M&F Soluções em Tecnologia Ltda

  Jan 2002 - Sept 2005

  Analista de Suporte
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  Vibracoustic

  Sept 2005 - now

  Responsible for building and running IT Services for European sites;Process management and governance for IT Service Operation;Management of incidents, problems, access, events and request fulfillment following the ITIL process;Support 1st level technicians to resolve IT infrastructure problems across regions(AMER, APAC and EMEA) acting as a technical expert for network services;Technical leading/support for internal and external 1st level Infrastructure team;Monitoring analyst using PRTGIT Projects;Technologies: Cisco, PRTG, Cisco Prime, Solarwinds (IPAM/Netflow), Netbox, Cisco ISE, ServiceNOW, Show less Responsabilities/Tasks;: IT Server Administrator Windows / Linux, MS Hyper-V Server Virtualization, DNS, DHCP, Active Directory, HP/IBM/DELL hardware, Infrastructure and Networking (Cisco), ARCServe IT, BrightStor, MSBackup, Backup Exec. Follow ITIL process methodology. Main Projects: Implementation and Administration of the Datasul ERP system and PROGRESS 10.1A / 10.2B, Oracle database for NF-e Integrator (NEOGRID). Implementation of Q1 Certification (FORD). Bar Code implementation. Implementation of the NF-e and SPED system using the EMS Datasul 2.06B system. Coordination and Implementation of EDI system using the software EdiWise (MGR) and general support on the subject.SAP Project Member (2012/2013) Responsible for EDI, NF-e (GRC) and Master Data. Implementation made by the matrix (Germany) and partnership with the companies PHORON and Enowa for support of the same. Show less

  • IT Infrastructure EMEA | Networking & Monitoring | IT Operations

    Jun 2019 - now

  • IT Infrastructure AMER | IT Operations

    Jul 2012 - May 2019

  • IT Coordinator

    Jan 2010 - Jul 2012

  • IT-Analyst

    Sept 2005 - Dec 2009