Glauco Thiele

Glauco Thiele

Técnico Informática

Followers of Glauco Thiele976 followers
location of Glauco ThieleSchliengen, Baden-Württemberg, Germany

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  • Timeline

  • About me

    Global IT Operations | Network Engineer | Network Automation | Monitoring | IT Leader

  • Education

    • UNIBTA - Centro Universitário

      2008 - 2011
      Associate's degree Computer Systems Networking and Telecommunications
  • Experience

    • ATS Consultoria Contábil

      Jan 1999 - Dec 2001
      Técnico Informática

      Help Desk

    • M&F Soluções em Tecnologia Ltda

      Jan 2002 - Sept 2005
      Analista de Suporte
    • Vibracoustic

      Sept 2005 - now

      Responsible for building and running IT Services for European sites;Process management and governance for IT Service Operation;Management of incidents, problems, access, events and request fulfillment following the ITIL process;Support 1st level technicians to resolve IT infrastructure problems across regions(AMER, APAC and EMEA) acting as a technical expert for network services;Technical leading/support for internal and external 1st level Infrastructure team;Monitoring analyst using PRTGIT Projects;Technologies: Cisco, PRTG, Cisco Prime, Solarwinds (IPAM/Netflow), Netbox, Cisco ISE, ServiceNOW, Show less Responsabilities/Tasks;: IT Server Administrator Windows / Linux, MS Hyper-V Server Virtualization, DNS, DHCP, Active Directory, HP/IBM/DELL hardware, Infrastructure and Networking (Cisco), ARCServe IT, BrightStor, MSBackup, Backup Exec. Follow ITIL process methodology. Main Projects: Implementation and Administration of the Datasul ERP system and PROGRESS 10.1A / 10.2B, Oracle database for NF-e Integrator (NEOGRID). Implementation of Q1 Certification (FORD). Bar Code implementation. Implementation of the NF-e and SPED system using the EMS Datasul 2.06B system. Coordination and Implementation of EDI system using the software EdiWise (MGR) and general support on the subject.SAP Project Member (2012/2013) Responsible for EDI, NF-e (GRC) and Master Data. Implementation made by the matrix (Germany) and partnership with the companies PHORON and Enowa for support of the same. Show less

      • IT Infrastructure EMEA | Networking & Monitoring | IT Operations

        Jun 2019 - now
      • IT Infrastructure AMER | IT Operations

        Jul 2012 - May 2019
      • IT Coordinator

        Jan 2010 - Jul 2012
      • IT-Analyst

        Sept 2005 - Dec 2009
  • Licenses & Certifications

    • Fundamentos para uma Carreira em IA Generativa por Microsoft e LinkedIn

      Microsoft
      Feb 2025
      View certificate certificate
    • Network Addressing and Basic Troubleshooting

      Cisco
      Feb 2025
      View certificate certificate
    • Network Support and Security

      Cisco
      Feb 2025
      View certificate certificate
    • Network Technician Career Path

      Cisco
      Feb 2025
      View certificate certificate
    • MCSA - Windows Server 2008 R2

      Microsoft
      Jun 2010
    • ITIL Foundation

      Rhino Consulting
      Jan 2009
    • Networking Devices and Initial Configuration

      Cisco
      Feb 2025
      View certificate certificate
    • FCP - Furukawa

      Furukawa Electric LatAm
      Sept 2008
    • Networking Basics

      Cisco
      Feb 2025
      View certificate certificate
    • MCSA - Windows Server 2003 R2

      Microsoft
      Feb 2005