Dave Long

Experience

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  The University of Iowa

  May 2006 - Aug 2007

  Student Instructional Technology Assitant

  Assisted Professors, Teaching Assistants, and other University Staff with D2L course site development, integrating multimedia into their courses, and video production/editing.Provided phone and email support for people using Desire2Learn, led individual and group D2L training sessions.Strengthened customer consultation and support experience, training skills, and content development.

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  Iowa Public Television

  Aug 2007 - Dec 2007

  Educational Media Production Intern

  Assisted with the production and development of educational videos targeted at elementary and middle school students.Increased educational content development, story boarding, video production & editing, and multitasking skills.

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  University of Iowa

  Jan 2008 - now

  As director of Instructional Services, I lead the daily operations and strategies of a high-performing team of enterprise instructional technology specialists, academic technology consultants, and learning designers in the ITS Office of Teaching, Learning and Technology. Instructional Services provides campus-wide support for teaching and learning through impactful, robust digital learning environments at an enterprise scale, as well as individualized consulting that supports pedagogically appropriate integration of technologies and instructional design best practices to support student success.Using strong leadership skills, I collaborate with groups across the institution to ensure Iowa's instructional technology services are responsive to instructor, student, and staff needs. Applying techniques and practices from areas such as digital transformation, service implementation, change management, cross-departmental collaboration, ITSM, and other frameworks, the Instructional Services team ensures Iowa's instructional technology and course improvement work is well aligned with the overall strategic mission of OneIT and the University of Iowa. Show less I lead the Enterprise Instructional Technology team, who provides service management and third-tier support for instructional technology used across the University of Iowa. This includes Canvas, Panopto, TopHat, TurnItIn, Respondus, Confluence, exam scoring, learning analytics, and other services listed on https://teach.uiowa.edu/all-technology-tools.Using strong leadership skills, I collaborate with groups across the institution to ensure Iowa's instructional technology services are responsive to instructor, student, and staff needs. Applying techniques and practices from areas such as process improvement, system integration, service implementation, change management, digital transformation, cross-departmental collaboration, meeting facilitation, knowledge management, and ITSM, myself and the Enterprise Instructional Technology team ensures Iowa's instructional services are stable, well supported, and successfully helping support the mission of the institution. Enterprise Instructional Technology is a group within Instructional Services, which is located in the Office of Teaching, Learning & Technology, within Information Technology Services (ITS) at Iowa. Show less Using deep technical skills along with a wealth of experience, I defined processes and procedures to implement and communicate about changes to multiple online instructional services offered by the ITS Office of Teaching, Learning & Technology. This includes Canvas, Panopto, Confluence, Zoom, Kaltura, Respondus, exam scoring, and other services. Leading the Enterprise Instructional Technology team, we implemented changes behind the scenes that improved the experiences of instructors, students, and staff using instructional services, and built a collaborative environment with partners across campus. Show less In my position as the LMS (ICON) Technical and Support Team Lead, I wear multiple hats. From a project/service management perspective, I'm responsible for:Organizing campus wide communication about service changes. Working with campus partners to define business needs and use cases for customizations and integrations, working with our application developers to develop and deploy customizations and integrations. Participate in the monthly Multi-State Desire2Learn (or MSDL for short) users group conference calls.Gathering and tracking a variety of LMS related metrics (support tickets, usage metrics, etc). Investigating and assessing new services and integrations for existing services. As the LMS Technical Lead, I'm responsible for:Leading a cross-departmental/cross-functional team of technical staff responsible for the D2L and Canvas implementation at Iowa, following change management best practices to ensure stable services. Responding to incidents and outages, coordinating work to restore service functionality in the event of an outage. Filing support tickets with Desire2Learn, Canvas, and other vendors.Administering the University of Iowa Wiki Service (Confluence).As the LMS Support Team Lead, I'm responsible for:Managing staff on the LMS Support Team, coaching others on service management. Managing the University of Iowa Wiki Service (Confluence), Turnitin, and Respondus LockDown Browser services. Collaborating with the central IT help desk and campus partners on tier3 end user support. Maintaining and updating the LMS Support Blog and ICON twitter account.Defining and directing the creation of documentation and training materials for the LMS and other services.Identifying and implementing process improvements for the support workflow, finding ways in which services can better meet campus' needs. Show less Provided ICON (Desire2Learn) LMS support, answered escalated issues from the Help Desk, performed basic administrative tasks.Day-to-day troubleshooting and third-tier administrative support of ICON.Assisting with the evaluation and testing of future releases of Desire2Learn software.Collaborated with other Instructional Services staff on special projects.Participated in the Instructional Design team meetings and assuming any responsibilities assigned in those meetings.Planned, assisted with, and led training sessions.Assisted walk-in customers with tasks related to teaching. Show less

  • Director of Instructional Services

    Dec 2023 - now

  • Associate Director, Enterprise Instructional Technology

    Mar 2020 - Dec 2023

  • IT Manager

    Jun 2017 - Mar 2020

  • Senior IT Support Consultant

    Jul 2011 - Jun 2017

  • IT Support Consultant

    Dec 2008 - Jul 2011

  • Info Tech Support Services II Misc Temp

    Jan 2008 - Dec 2008
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  Student Broadcasters Incorporated

  Jan 2010 - Jul 2013

  President

  Student Broadcasters Incorporated serves the advisory board to 89.7 FM KRUI, the student run radio station at the University of Iowa.