Andrew Melzer

Experience

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  Arby's Restaurant Group, Inc.

  Jun 2010 - Feb 2012

  Team Member

  • Worked to ensure customer satisfaction through quality service.• Listened and responded promptly to customer requests/problems.• Earned my location a secret shopper award, given for outstanding customer service.• Maintained a clean and healthy dining environment.

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  Vector Marketing

  Jun 2012 - Jul 2012

  Sales Representative

  • Organized in-home product demonstrations/presentations.• Drove sales and increased bottom line success through demonstrations of the quality of Cutco products, as well as through relationship marketing.• Maintained positive customer relationship with the company I represented.

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  College Church of Christ

  Aug 2014 - Jun 2016

  Preschool Teacher

  • Created a healthy and productive learning environment.• Established positive and friendly relations with parents.• Cared for the needs of multiple children.• Developed and implemented activities that were both engaging and enriching.

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  Cintas

  Jun 2015 - Aug 2015

  Intern

  As the Production Intern for Summer 2015 at this location, I was responsible for or participated in:• Developing and implementing a labeling and organization system in the stockroom.• Reducing inventory and streamlining product offerings.• Rapidly learning the operations and responsibilities of each plant partner.• Using that knowledge to fill any personnel gaps, thus helping keeping the plant running smoothly.• Maintaining an orderly and clean production facility.• Shadowing and learning from partners and managers in the Production, Service, and Sales sectors.In all of this, I had the opportunity to work side-by-side with management and talented partners, gaining knowledge and first-hand experience of Cintas operations and corporate culture. Show less

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  Fleetmatics

  Sept 2016 - Feb 2017

  Customer Care Representative

  • Using critical thinking and intuitive diagnostics to solve software and hardware problems• De-escalating tense situations and restoring trust and confidence in the company• Enhancing user-friendliness of our web client• Ensuring accurate and timely fleet-tracking for small/mid-size businesses• Achieving rapid resolution of up to 70 cases at any given time• Maintained a customer survey score of 9.0+/10

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  The GEO Group, Inc.

  Nov 2017 - Oct 2018

  Client Services Specialist

  • Coordinated treatment groups and meetings for up to 100 Reentry participants.• Led multiple cognitive-behavioral treatment groups.• Administered drug and alcohol tests and analyzed toxicology reports.• Fostered a positive and motivational environment that encouraged growth and SMART goals.

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  Lycoming County Domestic Relations Office

  Oct 2018 - Jul 2020

  Domestic Relations Officer

  • Ensured equitable treatment under PA child support law.• Upheld federal performance standards by continually monitoring for compliance and taking appropriate corrective action, including drafting and presenting court testimony.• Bolstered cost efficiency and order accuracy by regularly conducting review and modification conferences for both parties.• Resolved conflict between separated parents in emotionally intense scenarios.• Maintained ongoing records of client compliance with various County and State programs/initiatives. Show less

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  Keystone Central School District

  Feb 2022 - now

  Desktop Support Technician

  Providing rapid resolution for hardware/software problems for thousands of individuals.Managing network safety, directory, VoIP, and MDM solutions.Creating technical documentation for a wide array of systems.Maximizing uptime of educational assets across MacOS, Windows, Chrome OS, iPadOS, and other platforms.