Andrew Melzer

Andrew Melzer

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Followers of Andrew Melzer195 followers
location of Andrew MelzerBlanchard, Pennsylvania, United States

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  • Timeline

  • About me

    IT/IS Management, Network Security, Hardware/Software Troubleshooting. Operating networks that deliver on your priorities, keeping your information safe and reliable, and turning data into actionable insights.

  • Education

    • The King's College

      2012 - 2013

      Activities and Societies: Choir, Theatre.

    • Concordia University-Wisconsin

      2020 - 2021
      Master of Business Administration - MBA Management Information Systems, General 95%
    • Harding University

      2013 - 2016
      Bachelor of Business Administration (BBA) International Business

      Activities and Societies: Harding Honors College, International Business Club, Marketing Club, Chorus, Chamber Singers, Theatre, Omega Phi.

  • Experience

    • Arby's Restaurant Group, Inc.

      Jun 2010 - Feb 2012
      Team Member

      • Worked to ensure customer satisfaction through quality service.• Listened and responded promptly to customer requests/problems.• Earned my location a secret shopper award, given for outstanding customer service.• Maintained a clean and healthy dining environment.

    • Vector Marketing

      Jun 2012 - Jul 2012
      Sales Representative

      • Organized in-home product demonstrations/presentations.• Drove sales and increased bottom line success through demonstrations of the quality of Cutco products, as well as through relationship marketing.• Maintained positive customer relationship with the company I represented.

    • College Church of Christ

      Aug 2014 - Jun 2016
      Preschool Teacher

      • Created a healthy and productive learning environment.• Established positive and friendly relations with parents.• Cared for the needs of multiple children.• Developed and implemented activities that were both engaging and enriching.

    • Cintas

      Jun 2015 - Aug 2015
      Intern

      As the Production Intern for Summer 2015 at this location, I was responsible for or participated in:• Developing and implementing a labeling and organization system in the stockroom.• Reducing inventory and streamlining product offerings.• Rapidly learning the operations and responsibilities of each plant partner.• Using that knowledge to fill any personnel gaps, thus helping keeping the plant running smoothly.• Maintaining an orderly and clean production facility.• Shadowing and learning from partners and managers in the Production, Service, and Sales sectors.In all of this, I had the opportunity to work side-by-side with management and talented partners, gaining knowledge and first-hand experience of Cintas operations and corporate culture. Show less

    • Fleetmatics

      Sept 2016 - Feb 2017
      Customer Care Representative

      • Using critical thinking and intuitive diagnostics to solve software and hardware problems• De-escalating tense situations and restoring trust and confidence in the company• Enhancing user-friendliness of our web client• Ensuring accurate and timely fleet-tracking for small/mid-size businesses• Achieving rapid resolution of up to 70 cases at any given time• Maintained a customer survey score of 9.0+/10

    • The GEO Group, Inc.

      Nov 2017 - Oct 2018
      Client Services Specialist

      • Coordinated treatment groups and meetings for up to 100 Reentry participants.• Led multiple cognitive-behavioral treatment groups.• Administered drug and alcohol tests and analyzed toxicology reports.• Fostered a positive and motivational environment that encouraged growth and SMART goals.

    • Lycoming County Domestic Relations Office

      Oct 2018 - Jul 2020
      Domestic Relations Officer

      • Ensured equitable treatment under PA child support law.• Upheld federal performance standards by continually monitoring for compliance and taking appropriate corrective action, including drafting and presenting court testimony.• Bolstered cost efficiency and order accuracy by regularly conducting review and modification conferences for both parties.• Resolved conflict between separated parents in emotionally intense scenarios.• Maintained ongoing records of client compliance with various County and State programs/initiatives. Show less

    • Keystone Central School District

      Feb 2022 - now
      Desktop Support Technician

      Providing rapid resolution for hardware/software problems for thousands of individuals.Managing network safety, directory, VoIP, and MDM solutions.Creating technical documentation for a wide array of systems.Maximizing uptime of educational assets across MacOS, Windows, Chrome OS, iPadOS, and other platforms.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Andrew Melzer
      2014-2015 International Business Junior of the Year Harding University College of Business Administration Apr 2015
    • Awarded to Andrew Melzer
      Dean's List Harding University May 2014 I was named to the 2013-2014 Dean's List at Harding University for my GPA (3.5)
    • Awarded to Andrew Melzer
      Dean's List The King's College I was named to the 2012-2013 Dean's List at The King's College for my GPA (3.54).
  • Volunteer Experience

    • Summer Camp Counselor

      Issued by Camp Tilikum on Jun 2008
      Camp TilikumAssociated with Andrew Melzer
    • Guide Dog Trainer

      Issued by Guide Dogs for the Blind on Oct 2007
      Guide Dogs for the BlindAssociated with Andrew Melzer