Andres Nino

Experience

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  Freelance, self-employed

  Jan 2000 - Jan 2004

  Freelance Information Technology Consultant

  • Check computer hardware to ensure functionality.• Install and configure appropriate software and functions in accordance with specifications.• Ensure security and privacy of networks and computer systems.• Provide orientation and guidance to users on how to operate new software and computer equipment.• Provide an excellent customer service experience and ensure that customer issues are resolved effectively and efficiently.• Maintain records and logs of repairs, fixes and maintenance schedule. Show less

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  Manuel Salamanca y Cia S.A.

  Apr 2004 - Jun 2009

  Electronic Engineer

  • Promote diagnostic devices throughout the domestic Colombian market.• Conduct regular site visits to provide regular scheduled maintenance on diagnostic devices and ophthalmology instruments.• Develop sales strategy to ensure a planned approach to business development and achievement of sales targets throughout Colombia.• Provide resolutions to customer issues and complaints through prompt follow up and response, ensure quick identification to management of risks around the issues.• Troubleshoot, repair, overhaul or replacement of parts in accordance with policies and procedures.• Inspection of all replacement parts, ensuring they are all properly tagged, properly eligible and certified prior to installation.• Ensure any work carried out is in compliance with the manufacturers recommended standards and any other regulatory requirements.• Maintain direct contact with distributors in North America• Develop a sales pipeline through engagement with current and potential clients.• Conduct market research and competitor analysis to proactively manage competitive advantages.• Maintain the sales and business development databases and ensure timely and accurate reporting on sales activities. Show less

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  Www.youtube.com/etronikltda

  Jan 2007 - now

  Online Instructor

  As you can see, electronics and robotics are my passion! This is my youtube channel where I teach electronics, robotics, and PCB design.I have been with this project since 2007 - I really love it

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  Retina

  Jan 2009 - Jul 2009

  Sales Consultant

  • Implement effective sales plans and strategies to achieve successful outcomes.• Manage high quality customer relationships, providing support to new and existing customers.• Analyse competitor activities in the region, assess opportunities for business development, and adjust pricing as needed.• Work to revenue targets and KPIs, monitor and develop budgets, submit to management for approval, and track real-spending against budgeted expenses.• Plan and tailor individual comprehensive business plans across the market to build robust trade platforms.• Travel through assigned region and assemble sales strategies to target large accounts, work with customers, and coordinate marketing efforts.• Measure the success of new sales and marketing techniques by testing them out first hand.• Interpret sales and marketing data to determine which sales representatives and marketing techniques are most effective and why. Show less

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  ROCOL SA

  Nov 2009 - Sept 2017

  Electronic Engineer

  Update firmware of the Schwind Eye Surgery Lasers Develop software and hardware for test and track data on medical instruments. Maintenance services for laser surgery equipment.Key Responsibilities➢ Test and measurement equipment for testing and debugging.➢ Electronic hardware design and embedded firmware design.➢ Python desktop software development. ➢ Software to manage the service database.➢ Software to track energy values on Schwind lasersAchievements➢ Software to manage the service database.➢ Software to track energy values on Schwind lasers Show less

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  LifterLMS

  Aug 2017 - Aug 2018

  IT Help Desk

  Perform troubleshooting to diagnose and resolve problems on the learning management system software, fully test the system to ensure it functions properly and meets the business needs.Key Responsibilities➢ Provide orientation and guidance to users on how to operate the learning management system software.➢ Perform problem verification by isolating and identifying steps to reproduce client issues.➢ Create technical system documentation & user documentation.Achievements➢ I made the service support for the software LifterLMS the best on 2018 Show less

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  Ionia Medical

  Nov 2017 - Jul 2021

  Electronic Engineer - Software Developer

  Design, installation, testing, and maintenance of software/hardware on the medical instruments.Key Responsibilities➢ Testing and evaluating scripts and automation systems in Python to track data on medical instruments.➢ Develop PCB layout, testing, and verification➢ Documenting designs for manufacture.Achievements➢ Logfile analyser software for Schwind Laser Systems➢ Right/Left Eye detection device for Schwind Lasers

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  Optimed

  Jul 2021 - now

  Field Service | Tech Lead

  Collaborate with cross-functional teams, including product managers, designers, and QA engineers, to ensure the successful development and delivery of software, hardware and technical services.Provide technical guidance and support to team members, and identify and address any technical challenges or issues that may arise.Identify and address any issues or challenges facing the customer service team, and work to continuously improve processes and procedures.Collaborate with other departments, such as sales and marketing, to ensure a consistent customer experience.Mentor and train junior technicians as needed.Key Responsibilities:➢ Design, develop, and execute test plans, test cases, and test scripts (Python) to ensure the quality and integrity of software products.➢ Investigate and report on software defects, and work with developers to reproduce, debug, and resolve issues.➢ Contribute to the improvement of the software | Hardware development process by identifying and advocating for process improvements.➢ Stay up-to-date with industry best practices and emerging trends in quality assurance.➢ Foster a positive work culture and ensure that team members have the resources and support they need to succeed. Show less