Barathi Raja

Barathi Raja

Senior Executive(Desktop support engineer )

Followers of Barathi Raja227 followers
location of Barathi RajaChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Cloud Engineer at NOVENTIQ. Client: L&T construction(on-site), Chennai. Cloud Engineer with expertise in Azure IaaS, PaaS, SaaS services, Disaster Recovery (DR) ADF Pipeline creation,Kubernetes, and Devops CI/CD pipeline

  • Education

    • SKP Engineering College - India

      2005 - 2009
      B.Tech Information Technology
  • Experience

    • Bhrati Airtel Limited

      Apr 2013 - Oct 2017
      Senior Executive(Desktop support engineer )

      Checking all Airtel client Internet issue and troubleshooting device level issue. New employees ID creation and deletion using EasyAccess application and validate monthly basis for deletion inactive IDs. Resolve unlock /Password reset issues. Daily validation and uploading customer details in CRM oracle application and maintaining services.Auditing all assets stock and monthly basis and preparing reports in weekly /monthly wise.Handling customer esclation and resolving issues within SLA. Show less

    • Aegis Customer Support Services Private Limited

      Oct 2017 - May 2019
      Information Technology Specialist

      Client : Reliance JioTroubleshooting all business applications issue and resolving. Supporting to core application team .Maintained all systems 100% uptime with latest virus definition and installing DLP and SEPM.supporting in windows and citrix (XenApp & XenDesktop ) platform and installing business applications and resolving issues. Experience in installation of windows configuration technical troubleshoot. Support business applications issue to Citrix, Novelvox, KM,Genesys,JCP, Oneclick, LMS, Nice,Cisco finesse desktop. Handling severity 3 & 4 Incident /services Request tickets (HPSM tools )Configuration outlook, pst creation and troubleshooting Emails Client related issue. Supporting daily technical support activities and L2 support daily tickets tracker preparation with HPSM tickets tools Show less

    • ASM Enterprise Solutions Pvt ltd behalf Altencalsoftlabs

      May 2019 - Oct 2019
      Information Technology Specialist

      Daily updating antivirus with up to date and installing security Patches through SCCM server.Experienced in ID management process using OIAM Application L1 and L2 process.Installing windows operating system with required application and configuring printer & scanner.Co ordinating with clients and application developers to close the esclation Ticket. Support business applications issue to Citrix, Novelvox, KM, Genesys, JCP, Oneclick, LMS, Nice, Cisco finesse desktop.

    • ALTEN Calsoft Labs( ASM Enterprise Solutions Private Limited )

      Oct 2019 - Dec 2020
      IT Technical shift Lead

      Client : Reliance Jio Preparing Business reports on Dailly /Weekly / Monthly basis and discuss with client for report analysis weekly and monthly. Managing Network and asset Infrastructure and coordinating with central team for major issues to resolve without business impact .Managing resources effectively for business support and resolve issues with speedy resolution.Implementing UAT for business application with New changes and as per business requirements. Daily monitoring and reporting SCCM and SEPMDaily asset validation & creating IMAC tickets for any type of asset installation and maintain inward and outwards of asset move. Show less

    • Atos_NOVONORDISK

      Dec 2020 - Mar 2021
      Desktop Support Specialist
    • CareerNet Technologies

      Mar 2021 - Dec 2021
      Shift Incharge

      client: ITC INFO TECHposition: OS build Engineer, SCCM support, ID management, international support

    • Noventiq

      Dec 2021 - now
      Cloud Engineer

      Client: Larsen & Toubro Construction, Ramapuram. I have Good experience Azure IAAS, PAAS,SAAS Service,Azure Data factory, ADF Pipeline creation, DevOps CI/CD pipeline creation,Kubernetes service , Cost Management,Git commands,Azure Monitoring, Azure RDR implementation, Azure post SQL creation, DR-Drill implementation,Azure VM creation, Storage Account,Backup policy implementation, Security and Governance in deployed Azure resources

  • Licenses & Certifications