Barathi Raja

Experience

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  Bhrati Airtel Limited

  Apr 2013 - Oct 2017

  Senior Executive(Desktop support engineer )

  Checking all Airtel client Internet issue and troubleshooting device level issue. New employees ID creation and deletion using EasyAccess application and validate monthly basis for deletion inactive IDs. Resolve unlock /Password reset issues. Daily validation and uploading customer details in CRM oracle application and maintaining services.Auditing all assets stock and monthly basis and preparing reports in weekly /monthly wise.Handling customer esclation and resolving issues within SLA. Show less

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  Aegis Customer Support Services Private Limited

  Oct 2017 - May 2019

  Information Technology Specialist

  Client : Reliance JioTroubleshooting all business applications issue and resolving. Supporting to core application team .Maintained all systems 100% uptime with latest virus definition and installing DLP and SEPM.supporting in windows and citrix (XenApp & XenDesktop ) platform and installing business applications and resolving issues. Experience in installation of windows configuration technical troubleshoot. Support business applications issue to Citrix, Novelvox, KM,Genesys,JCP, Oneclick, LMS, Nice,Cisco finesse desktop. Handling severity 3 & 4 Incident /services Request tickets (HPSM tools )Configuration outlook, pst creation and troubleshooting Emails Client related issue. Supporting daily technical support activities and L2 support daily tickets tracker preparation with HPSM tickets tools Show less

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  ASM Enterprise Solutions Pvt ltd behalf Altencalsoftlabs

  May 2019 - Oct 2019

  Information Technology Specialist

  Daily updating antivirus with up to date and installing security Patches through SCCM server.Experienced in ID management process using OIAM Application L1 and L2 process.Installing windows operating system with required application and configuring printer & scanner.Co ordinating with clients and application developers to close the esclation Ticket. Support business applications issue to Citrix, Novelvox, KM, Genesys, JCP, Oneclick, LMS, Nice, Cisco finesse desktop.

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  ALTEN Calsoft Labs( ASM Enterprise Solutions Private Limited )

  Oct 2019 - Dec 2020

  IT Technical shift Lead

  Client : Reliance Jio Preparing Business reports on Dailly /Weekly / Monthly basis and discuss with client for report analysis weekly and monthly. Managing Network and asset Infrastructure and coordinating with central team for major issues to resolve without business impact .Managing resources effectively for business support and resolve issues with speedy resolution.Implementing UAT for business application with New changes and as per business requirements. Daily monitoring and reporting SCCM and SEPMDaily asset validation & creating IMAC tickets for any type of asset installation and maintain inward and outwards of asset move. Show less

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  Atos_NOVONORDISK

  Dec 2020 - Mar 2021

  Desktop Support Specialist
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  CareerNet Technologies

  Mar 2021 - Dec 2021

  Shift Incharge

  client: ITC INFO TECHposition: OS build Engineer, SCCM support, ID management, international support

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  Noventiq

  Dec 2021 - now

  Cloud Engineer

  Client: Larsen & Toubro Construction, Ramapuram. I have Good experience Azure IAAS, PAAS,SAAS Service,Azure Data factory, ADF Pipeline creation, DevOps CI/CD pipeline creation,Kubernetes service , Cost Management,Git commands,Azure Monitoring, Azure RDR implementation, Azure post SQL creation, DR-Drill implementation,Azure VM creation, Storage Account,Backup policy implementation, Security and Governance in deployed Azure resources